FAQs • Royal Oak, MI • CivicEngage

Why does my water look cloudy and/or rusty?: There are a couple of conditions that could cause the water to appear cloudy and/or rusty. Whenever there is a large draw of water from the water main, such as broken water mains, hydrant flushing or Fire Department use, the mineral deposits that have accumulated within the interior of the water main get stirred up and become suspended particles, thus producing the discoloration in the water. This condition will not last.

Residents should run the cold water faucet closest to the meter (usually located in the basement) for 10 - 15 seconds. If the water is not clear, please wait 30 - 45 minutes and try again. Repeat this process until clear. Please do not run hot water or do any wash while water is discolored. If the water does not clear in a reasonable amount of time, contact the Department of Public Service at 248-246-3300.

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Water Maintenance & Service

1. Why does my water look cloudy and/or rusty?: There are a couple of conditions that could cause the water to appear cloudy and/or rusty. Whenever there is a large draw of water from the water main, such as broken water mains, hydrant flushing or Fire Department use, the mineral deposits that have accumulated within the interior of the water main get stirred up and become suspended particles, thus producing the discoloration in the water. This condition will not last.

Residents should run the cold water faucet closest to the meter (usually located in the basement) for 10 - 15 seconds. If the water is not clear, please wait 30 - 45 minutes and try again. Repeat this process until clear. Please do not run hot water or do any wash while water is discolored. If the water does not clear in a reasonable amount of time, contact the Department of Public Service at 248-246-3300.

2. Why do we occasionally have water rationing in the summer?: It is important that a minimum of 20 Pounds per Square Inch (PSI) is provided throughout our water distribution system in the occasion for the necessity to fight fires. In the summer months, especially during hot spells, water usage is extremely high. Occasionally, the demand exceeds the supply, thus dropping the water pressure substantially. When this becomes a possibility, the water-rationing ordinance is put into effect, ensuring appropriate water pressure for firefighting and public health.

3. What causes low water pressure?: High demand is the principal cause of low water pressure and usually occurs during the summer months. Additional causes that can contribute to low water pressure may be due to undetected broken water mains, broken water services, poor internal piping, particles in the screen of faucets, etc.

4. Is the water safe to drink when it is cloudy and/or rusty?: If the reason for the cloudy and/or rusty appearance in the water is caused from the reasons stated in the previous answer, then yes, the water is safe to drink. However, if you have concerns, you may boil the water prior to use.