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Boards and Committees

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1. How do I apply to be on a board or committee?

Those interested in volunteering for a position on one of the many city boards or committees can submit an application online here. 

A student can submit an online application here. 

2. How do I email the chair of a board/committee/commission?

To email a question, concern or idea to the chairperson, please use the form located here.

3. How do I find out who's on a board/committee/commission?

A list of members serving on boards/committees/commissions and their terms can be found here.

4. How do I view the Appointments to Advisory Boards, Commissions and Committees Ordinance?

You can view the Appointments to Advisory Boards, Commissions and Committees Ordinance by following this link.

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Engineering

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1. What does Engineering do?

The Engineering Division is responsible for the design and new construction of roads, sidewalks, city owned parking lots and major park improvements as well as traffic control and water and sewer infrastructure. The department also oversees any construction work done in the public right-of-way.

2. Will I get notified if construction is going to block my street or driveway?

Prior to beginning any work, the city mails official notices of construction with detailed information regarding the proposed project to every affected property. In addition, residents will be notified at least 24 hours in advance via door hangers regarding driveway and street access, except during an emergency situation.

3. Parking is a problem on my street, what can I do?

A request regarding the issue can be submitted to the engineering division. Significant parking modifications require an in-house review and the findings will be sent to the traffic committee for discussion and recommendation. More information can be found on the

Traffic Comittee page.

4. Why does my street flood when it rains?!

City sewers can only handle a certain amount of flow, and when sewers are overloaded, they can back-up into residents’ basements. To avoid this problem, the city uses catch basin covers that limit how fast water can enter the sewer system. These restricted catch basin covers cause temporary ponding on residential streets during rain storms. The ponded water is typically less than 12 inches deep at the edge of the road. This allows vehicles to drive through the center of the road (with caution) where the water is less deep. Because the restricted catch basin covers have only two or four openings (slots), it is easy for leaves, grass clippings, debris, etc. to clog the openings and cause excess street flooding. If you see a clogged cover, you can help your entire street by clearing the debris! The DPS and Engineering Division also work their way through the city to help clear off clogged catch basins covers.

5. Why is my water cloudy and/or rusty?

Water can appear discolored or cloudy whenever there is a large draw of water from the water main, which is relatively common near water main projects. This can occur when water valves are opened and closed, when there are water main breaks, and when hydrants are flushed or used by the Fire Department.

Naturally occurring mineral deposits that accumulate within the water main get stirred up and become suspended particles, thus producing the discoloration in the water. Discolored water is temporary, and while unappealing, it is not harmful.

SOLUTION:
Residents should run the cold water faucet closest to the meter (usually located in the basement or outside hose bib) for several minutes until the water runs clear. If the water does not clear after 20 minutes of flushing, contact the Department of Public Service at (248) 246-3300. Residents should avoid running hot water or washing clothes while water is discolored.

6. Why do I have to pay for the city's sidewalk?

City code §650-5C dictates that all sidewalks within the City shall be kept and maintained in good repair by the owner of the land adjacent to and abutting upon it. If any owner shall neglect to keep and maintain the sidewalk along the front, rear, or side of the land owned by him in good repair and safe for the use of the public, the owner shall be liable to the City for any damages recovered against the City sustained by any person by reason of such sidewalk being unsafe and out of repair.

7. What is sewer televising?

Sewer televising is the act of using a robotic camera, typically sent down through a manhole, to inspect the city’s sewer system without the need for digging or excavation, saving time and money. Sewer televising can reveal blockages from debris or roots and show cracks, breaks or deterioration of a pipe. In order to ensure adequate camera access and visibility, each sewer is cleaned with jetted water prior to sewer televising .

8. How can I get rid of standing water in my yard?

There are several ways you can reduce or eliminate standing water. The engineering division has compiled a list of solutions here.

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Engineering - Sidewalk Improvement Program

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1. Why does the city have a sidewalk improvement program?

The City of Royal Oak prides itself on being a walkable community and puts great efforts to provide a safe and complete sidewalk network. Our codes and ordinances are written so that we can monitor, repair and add to the network accordingly.

2. Why do I have to pay for the city's sidewalk?

City Ordinance §650-5C dictates that all sidewalks within the City shall be kept and maintained in good repair by the owner of the land adjacent to and abutting upon it. If any owner shall neglect to keep and maintain the sidewalk along the front, rear, or side of the land owned by him in good repair and safe for the use of the public, the owner shall be liable to the City for any damages recovered against the City sustained by any person by reason of such sidewalk being unsafe and out of repair.

3. Can I hire a contractor or do the work myself?

The property owner may elect to replace the problem public sidewalk by hiring a contractor to perform the work. That contractor must obtain an Engineering Permit through the city engineering division prior to beginning work. The work must be completed BEFORE the city’s contractor arrives on that street.

4. How can I add additional concrete paving work?

Additional public sidewalk replacement may be added to the scheduled work for a property. Contact the engineering division to schedule an appointment with the inspector and have the necessary paperwork executed. It should be noted that once started, the program and contractor moves quickly, and requests for additional work should be made immediately after receiving the notification letter.

The property owner may contact the city’s contractor directly to arrange for the installation of any driveway or approach work; however this work cannot be added to the city’s sidewalk contract and shall be contracted directly with the contractor.

5. When will I be billed for the sidewalk work?

Property owners will be billed by the City for the sidewalk work with one bill in the beginning of the following year. The bill shall be paid in full within 30 days or as noted on the invoice. Unpaid bills will be added to the tax role of properties as required.

6. How can I pay the sidewalk bill over a longer period of time?

Property owners may request a payment plan for the sidewalk work, which must be approved by the city commission. Once approved, payment plans will be billed through the treasurer’s office. They are typically spread over six years with a maximum 6% interest rate. Interest rates and time periods are established by the city commission prior to billing. Payment plans can be paid off at any time without penalty; contact the treasurer’s office for a payoff amount. Currently, this is the only payment plan offered by the city.

payment plan request form

7. I don’t have sidewalk now adjacent to my property. Why did I receive a Sidewalk Improvement Notice?

In addition to the criteria for replacing deficient sidewalk, the city commission also authorized the installation of new sidewalks adjacent to properties currently not providing five foot wide concrete sidewalks. This fulfills the City’s master plans and non-motorized plan of a complete walkable community, to continue to expand the sidewalk network so that pedestrians can traverse to all areas and access all properties safely.

8. What if I disagree with the number or selection of sidewalk panels to be replaced?

The property owner should contact the engineering division and schedule an appointment to meet with the inspector who will explain the required criteria and note why sidewalks meet specific criteria. If the property owner further disagrees with the assessment, they may submit a written request for exemption which will be reviewed by the city engineer, who will respond in writing.

9. How long will the construction take?

The sidewalk program typically begins in early June and continues to the end of October. In any particular location, the sidewalk will be removed and replaced within a matter of days up to one week. New concrete sidewalks placed in a driveway location cannot be driven on for 7 days. Adjacent pavement and lawn restoration will be performed as the contractor progresses through the target area and will be completed before the end of the contract. Property owners can help by watering newly planted grass seed to ensure its growth.

10. Some of the sidewalk squares are in my driveway. How can I get in and out during the construction?

The city or its contractor will provide advance written notice the day beforehand to any property affected with sidewalk to be removed and replaced across the driveway. The notice, a door hanger, will be placed in the door of the affected property alerting the property owner to have all necessary vehicles moved to the street where parking is allowed. The city will not enforce special parking areas during the construction. Parking is not allowed on major roads. Barricades may be placed at drive locations until it is safe to drive on the new pavement.

11. What about my yard sprinkler system adjacent to the sidewalk?

The city’s contractor has been instructed to take special care when building sidewalks around sprinkler systems. As stated in the notification letter, property owners are required to mark their sprinklers so that these locations are clear to the contractor. The contractor will repair or replace any marked sprinkler that becomes damaged from the work. Private sprinklers located on city right-of-way that are not marked by the property owner prior to sidewalk construction will not be repaired if damaged.

12. What if the sidewalk has been tilted, raised or affected by adjacent tree roots?

This work is included in the construction of sidewalk. Tree roots will be removed adjacent to marked sidewalk panels where possible. In some instances, where space is available, the sidewalk may be curved around a tree. The property owner is responsible to repair the sidewalks regardless of the location or owner of the tree. City trees will not be removed unless the Parks & Forestry division deems the tree unhealthy or too large for the space where the tree is intended to grow.

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Financial | Economic Impact Questions

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1. How will the monies from collected taxes and fees be allocated to local communities? Would it be more money if Royal Oak opted in as opposed to banning commercial marijuana enterprises?

Monies will be collected from sales and excise taxes collected from retail stores called Provisioning Centers.  Every sale, whether for marijuana products or non-marijuana products, at a state licensed provisioning center is subject to both a six-percent sales tax and ten-percent excise tax.  The taxes are collected by the store and paid to the State of Michigan where each tax is then redistributed back to each community based on a formula whereby municipalities share in the net funds received. 

For the marijuana excise tax, the participating municipalities will get one-unit share of the fund for each licensed store in its community.  If Royal Oak has one store it would get one-unit share, if it had five stores, it would get five-unit shares.  For additional information, please see the go to the link from the Michigan Department of Treasury:

https://www.michigan.gov/documents/treasury/Notice_Regulation_and_Taxation_of_Marihuana_Act_644844_7.pdf

With respect to fees collected, Royal Oak could require up to $5,000 for each new application processed as well as an additional $5,000 annually for renewal.  The fee would have to be reasonably related to the cost of administering and enforcing the MMRTM Act. 

In addition to the application fees, as with any commercial business in the city, each facility would be subject to permitted fees, inspection fees and increase in property value assessment causing additional revenues for the city.

If Royal Oak were to opt out, it will not receive any of the funds from taxes collected by the MMRTM Act.

For additional information on the program, please visit: https://www.michigan.gov/marijuana

2. What makes Royal Oak an attractive destination for commercial marijuana businesses?

The reason Royal Oak is an attractive destination for any commercial enterprise is its ability to provide essential city services; including outstanding police and fire departments, efficient and professional public services, modernized infrastructure.  Geographically, Royal Oak is ideally located for commercial enterprises.

3. Royal Oak has a red-hot economic engine that would come to a halt if Big Marijuana moves in. Why would Royal Oak want to end the development of the downtown?

There is no evidence to support the assertion development would be diminished with the inclusion of commercial marijuana businesses.

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Historical District Study Committee

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1. What does the Royal Oak Historic District Study Committee (HDSC) do?

As stated in Royal Oak’s municipal code, the Historic District Study Committee (HDSC) was established to “provide for the establishment of historic districts in carrying out the public purpose of historic preservation in the City of Royal Oak, consistent with the State of Michigan Local Historic Districts Act” (§ 82-3). A historic district is “an area, or group of areas not necessarily having contiguous boundaries, that contains one resource or a group of resources that are related by history, architecture, archaeology, engineering, or culture” (§ 82-3).

2. What properties in Royal Oak have been designated historic by the HDSC?

There are currently 13 historic districts within the city of Royal Oak that have been designated as such by the HDSC. These districts are listed in the Royal Oak municipal code Ch. 82, Articles IV-XVI:

• Royal Oak Savings Bank Block (at the southwest corner of Fourth and Main Streets and Haberman's Fabric Store at 117 West Fourth Street-originally known as the A.G. Miller Building).
• Hilzinger Block Building (106-110 South Main Street)
• B&C Grocery Store (417, 419 and 421 South Main Street and 101 East Fifth Street”)
• Royal Oak Woman’s Club (404 South Pleasant Street)
• McDowell House (402 North Troy Street)
• Orson Starr House (3123 North Main Street)
• George and Anna Hilzinger House (211 Knowles)
• Stauch House (4620 Elmhurst Avenue)
• Hermann’s Bakery (317 South Main Street)
• Baldwin Theater (415 South Lafayette)
• Knowles House (524 East Lincoln Avenue)
• Fleming Goodrich House (319 Crane Avenue)
• L.A. Young Historic District (11 homes on North Altadena Avenue: 1016, 1021, 1036, 1107, 1110, 1111, 1114, 1115, 1118, 1122, 1123)

Properties in Royal Oak cannot be designated historic without owner permission.

3. What are the criteria for a property to be deemed historic?

“In evaluating the significance of historic resources, the Committee shall be guided by the selection criteria for evaluation issued by the United States Secretary of the Interior for inclusion of resources in the National Register of Historic Places, as set forth in 36 CFR Part 60, and criteria established or approved by the Bureau, if any” (§82-9).

A property may be designated historic if it is a “publicly or privately owned building, structure, site, object, feature or open space that is significant in the history, architecture, archaeology, engineering, or culture of the City of Royal Oak, the State of Michigan, or the United States” (§82-2). More specifically, the HDSC applies criteria from the US Department of Interior,

National Park Service: “the quality of significance in American history, architecture, archeology, engineering, and culture is present in districts, sites, buildings, structures, and objects that possess integrity of location, design, setting, materials, workmanship, feeling, and association, and:

A. That are associated with events that have made a significant contribution to the

broad patterns of our history; or

B. That are associated with the lives of significant persons in our past; or

C. That embody the distinctive characteristics of a type, period, or method of

construction, or that represent the work of a master, or that possess high artistic values, or that represent a significant and distinguishable entity whose components may lack individual distinction; or

D. That have yielded or may be likely to yield, information important in history or

prehistory.”

4. What are the benefits of having a property historically designated?

The most important benefit is preserving Royal Oak history, both in neighborhoods as well as downtown (and perhaps spurring cultural heritage tourism). According to the Michigan Historic Preservation Network’s report published in 2016, there is also less of a possibility of demolition, as well as some economic benefit, such as higher actualized resale value. The Local Historic Districts Act of 1970, which allows cities to establish ordinances to “regulate the construction, addition, alteration, repair, moving, excavation, and demolition of resources in historic districts within the limits of the local unit,” describes the following as reasons for historic preservation:

(a) Safeguard the heritage of the local unit by preserving 1 or more historic districts in

the local unit that reflect elements of the unit's history, architecture, archaeology, engineering, or culture.

(b) Stabilize and improve property values in each district and the surrounding areas.

(c) Foster civic beauty.

(d) Strengthen the local economy.

(e) Promote the use of historic districts for the education, pleasure, and welfare of the citizens of the local unit and of the state.” (§399.202)

The State of Michigan discontinued tax incentives for historic properties, but it is possible these incentives may be reinstated in the future.

5. What are the benefits of having a property historically designated?

The most important benefit is preserving Royal Oak history, both in neighborhoods as well as downtown (and perhaps spurring cultural heritage tourism). According to the Michigan Historic Preservation Network’s report published in 2016, there is also less of a possibility of demolition, as well as some economic benefit, such as higher actualized resale value. The Local Historic Districts Act of 1970, which allows cities to establish ordinances to “regulate the construction, addition, alteration, repair, moving, excavation, and demolition of resources in historic districts within the limits of the local unit,” describes the following as reasons for historic preservation:

(a) Safeguard the heritage of the local unit by preserving 1 or more historic districts in

the local unit that reflect elements of the unit's history, architecture, archaeology, engineering, or culture.

(b) Stabilize and improve property values in each district and the surrounding areas.

(c) Foster civic beauty.

(d) Strengthen the local economy.

(e) Promote the use of historic districts for the education, pleasure, and welfare of the citizens of the local unit and of the state.” (§399.202)

The State of Michigan discontinued tax incentives for historic properties, but it is possible these incentives may be reinstated in the future.

6. What are the benefits of having a property historically designated?

The most important benefit is preserving Royal Oak history, both in neighborhoods as well as downtown (and perhaps spurring cultural heritage tourism). According to the Michigan Historic Preservation Network’s report published in 2016, there is also less of a possibility of demolition, as well as some economic benefit, such as higher actualized resale value. The Local Historic Districts Act of 1970, which allows cities to establish ordinances to “regulate the construction, addition, alteration, repair, moving, excavation, and demolition of resources in historic districts within the limits of the local unit,” describes the following as reasons for historic preservation:

(a) Safeguard the heritage of the local unit by preserving 1 or more historic districts in

the local unit that reflect elements of the unit's history, architecture, archaeology, engineering, or culture.

(b) Stabilize and improve property values in each district and the surrounding areas.

(c) Foster civic beauty.

(d) Strengthen the local economy.

(e) Promote the use of historic districts for the education, pleasure, and welfare of the citizens of the local unit and of the state.” (§399.202)

The State of Michigan discontinued tax incentives for historic properties, but it is possible these incentives may be reinstated in the future.

7. What is the process for designation?

Quite a bit of research, verification, and writing go into designating city properties as historic. The State requires a great deal of information and adherence to specific guidelines. (Consult the link to Local Historic Districts in Michigan manual for more information regarding everything that must go into the reports.) However, the HDSC cannot designate properties in Royal Oak as historic without owner permission. This is the first step. A property owner must first contact the HDSC and attend a meeting to request a study on the property, should they have a reasonable belief that their property meets a criterion/criteria for designation. The HDSC then conducts some research into the property to establish facts, and if enough is available, committee members visit the property to take measurements, photos, and observe documents or specific

features of the property. Research continues by the committee, who write a preliminary report following State guidelines. This preliminary report is sent to the State, City Planning Department, Mayor and City Commission. The State Historic Preservation Office must review the report (which could take six to eight weeks) and the HDSC must address any comments, and make additions or corrections before publishing the final report that is once again distributed to the State and City members. The Planning Department reads the report and meets with the HDSC to determine whether it recommends or disapproves of the study. If approved by the Planning Department, the report is forwarded to the City for their review at a City Commission meeting. When the City approves the historic designation, the property owner must be present at the meeting to verify their acceptance. Following this, the City Attorney prepares an ordinance regarding the property and the owner receives a copy of the final report for their records.

8. Is there a cost to having a property historically designated?

The HDSC charges a modest cost to cover the clerical work (primarily printing costs) involved in preparing the preliminary and final reports. If a property is designated historic, the property owner may choose to purchase approved official signage through the HDSC.

9. Can changes be made to a historically designated property?

Changes to the interior, unless they affect the integrity of the exterior, do not require review, or approval by the Historic District Commission (HDC).

Changes to the exterior need to be addressed as follows:

• The request for change is taken to the Building Department at City Hall along with any contracts.

• The Building Department contacts the HDC chairperson.

• The HDC chairperson convenes its members, sets a date for review, and notifies the Building Department, who in turn, notifies the property owner of the date to attend this review. Contractors should be included.

• Following review and discussion, the HDC will vote to

1. Approve

2. Not approve

3. Partial approval

• Notification is given to the Building Department within the next business day.

• The HDC reports are the methods for noting changes in the historically designated properties for future reference.

10. How do I contact the Historic District Study Committee?

Please contact our chairperson, Ruth Cleaveland, at 248-547-6217.

11. Resources & Links

• Royal Oak municipal code “Ch. 82: Historic Preservation”: https://ecode360.com/8258731
• Michigan Historic Preservation Network’s 2016 report “Local Historic Districts and Property Values in Michigan Neighborhoods”: http://www.mhpn.org
• State of Michigan Local Historic Districts Act, Act 169 of 1970: http://www.legislature.mi.gov/(S(wnep31dhcifmvmqid3mlxmxh))/mileg.aspx?page=GetObject&objectname=mcl-act-169-of-1970
• Local Historic Districts in Michigan manual, State Historic Preservation Office: http://www.michigan.gov/documents/mshda/mshda_shpo_20150930_local_historic_district_manual_501562_7.pdf
• National Register Criteria for Evaluation, U.S. Department of the Interior, National Park Service: https://www.nps.gov/nr/publications/bulletins/nrb15/nrb15_2.htm

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Human Resources Applicant

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1. What is an eligibility list?

An eligibility list is a list of candidates who meet a position’s minimum requirements and have successfully completed a civil service examination (70% or higher).

Successful candidates are ranked on the eligibility list in order of their final score in the examination.

For all positions, 5 extra credit points will be given to those people who meet veteran status requirements and provide proof thereof; typically by means of a DD-214 form.

Police officer and firefighter candidates also receive 1 extra credit point for each 30 college credit hours in excess of the minimum requirement of 60 credit hours.

Police Officer candidates receive 5 extra points if they are either enrolled in, or have completed the police academy.

2. I have successfully completed the civil service examination, when will I get a job?

To fill a vacant position, the Human Resources department will request a certification of the eligibility list. A certified list is an eligibility list that is signed by the Civil Service Board (Fire Civil Service Commission for firefighters) and contains those candidates who are eligible for employment. Candidates will be notified of their ranking on the newly approved certified eligibility list and candidate names are referred to the department with a vacancy.

3. How long will my name stay on the eligibility list?

Eligibility lists are generally active from 6 months to one year from the date of certification, and may be extended at the request of the Human Resources Director, and approval of the Civil Service Board.

Promotional eligibility lists are valid for 1 or 2 years, depending on the bargaining unit agreement covering the position.

4. When will the eligibility list I am on expire?

For this information, you may contact the Human Resources Department at: 248-246-3070.

5. Once I have taken a civil service exam, does this mean I will not have to/be able to take another civil service exam while the list is active?

No- civil service exams are specific to the job classification. E.g. if you take a civil service exam for Municipal Clerk I, then you would only be placed on the list for that particular classification. If another position opens like Municipal Clerk III, Cashier or Police Service Aide, you will have to apply for that job and take a civil service examination to be placed on that eligibility list as well.

6. Can anybody on a certified eligibility list be hired?

In accordance with the Civil Service Personnel Rules, a department can select any person in the ten highest scores on the certified eligibility list. The department is entitled to consider 1 additional candidate for each additional vacancy with the same classification and department. For example, if there is one vacancy, the department may consider at least 10 candidates; if there are 2 vacancies, the department may consider at least 11 candidates, and so on. Because others get hired, or drop from the list for other reasons while the list is active, you could be one of the interviewees, even if you initially fall outside the top 10.

7. How does the department determine whom to hire?

After candidates on a certification list advise the department that they are available to be considered for the job, the top 10 ranked candidates will participate in the department's internal selection process. In many cases a department's internal selection process is an interview sometimes supplemented with a practical test, at which time candidates can discuss their qualifications as they relate to the specific position being filled.

8. I took a test several months ago and got my score. Where am I on the eligibility list now?

Please contact Human Resources at 248-246-3070 if you have any questions about the current status of the eligibility list(s) you appear on.

9. What does it mean when a position is filled through open competition?

If you have applied for a position that is not covered by civil service rules, you are openly competing against both internal and external candidates based on recruitment standards set by the department with the vacancy, and the Human Resources department.

Suitability for the position may be determined using a multitude of ways, including additional application requirements such as a cover a letter or questionnaire, as well as practical and personality testing and one or more rounds of oral interviews.

10. I applied several months ago or had an interview, but have not heard anything since, how do I find out about my status?

Please contact Human Resources at 248-246-3070 if you have any questions about the current status of your application.

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Human Resources Employees

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1. I have a question about my pay, who do I contact?

Unless otherwise defined in your department's personnel rules or bargaining unit agreement (follow the chain of communication), you may contact human resources at any time. human resources can answer many questions about the contents of your pay, including rates of pay, special pays, deductions and expenses.

We kindly request that you contact human resources at x3070 or send us an email ahead of a visit to our office. Prior notice will allow us some time to research and prepare a proper response your question.

Please note that any requests for copies of pay stubs, annual tax statements such as W-2's, or retiree pay information must be directed to the Finance department.

2. I am thinking about retiring, what do I do?

To start we highly recommend you contact the finance department to confirm your retirement eligibility and receive additional guidance on the initial steps that need to be taken to place a request for approval with the retirement board.
Finance will also be able to assist you with any questions regarding your final average compensation or post-retirements payments.

Human resources is happy to answer any questions you may have about your exit payment (the final payout you receive following the last day of employment) or post-retirement benefits.

3. I would like to change my income tax withholdings, where do I go?

If you are an active employee, you must change your tax withholdings with the human resources department.
Forms can be downloaded and printed from the human resources/forms folder on the network share drive. If you do not have access to drive, you can also obtain them in our office, or get them directly from the IRS at the link below.

Retirees must contact the finance department instead. IRS Forms & Publications

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Human Resources Miscellaneous

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1. Are you responsible for HR/personnel affairs for businesses located in the city of Royal Oak?

No, the city's human resources department has no involvement in personnel matters involving other organizations located in Royal Oak. This means we also have no direct personnel involvement in state (e.g. Michigan Secretary of State) or federal (e.g. the U.S. Postal Service) organizations, even if you work/worked for a branch office located in the city.

Contact the organization you work or have worked for with any questions pertaining to employment there.

2. I need to contact someone at the Michigan Department of Health & Human Services, do I contact you?

No, we have do not have anything to do with the State of Michigan Department of Health & Human Services (MDHHS).

MDHHS is headquartered in Lansing and provides public assistance, child and family welfare services, and oversees health policy and management. Additionally, the MDHHS oversees Michigan's child and adult protective services, foster care, adoptions, juvenile justice, domestic violence, and child support programs. The MDHHS also licenses adult foster care, child day care and child welfare facilities.

For contact information to the different MDHHS offices, please visit the link below.
Michigan Department of Health & Human Services

3. I applied for a job with a Royal Oak public school, and I'd like to check on the status?

Please contact the Royal Oak School District's Human Resources department (not affiliated with the city), by calling: (248) 435-8400

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Human Resources Retirees

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1. I have a question about my retirement check/pay, who do I contact?

Any requests for copies of pay stubs, annual tax statements, such as W-2's, and retiree pay information must be directed to the finance department.

Questions directly related to your retiree benefits, medicare reimbursements, etc. can be directed to human resources.

2. I am a beneficiary of a city of Royal Oak retiree, and the retiree passed away -OR- I am a retiree and one of my beneficiaries (e.g. spouse) passed away. What do I do?

Please contact Human Resources at 248-246-3070 and ask to speak to our Benefits Specialist. You will need to complete several steps, one of which is to submit a copy of the retiree's death certificate. Alternatively, you may also contact the city's Finance department first. Ultimately, both departments will have to communicate with you to ensure there is no possible loss of insurance coverage, or payment(s) to which the surviving family may be entitled, or over-payments made that would have to be repaid.

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Image Questions

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1. Many of the 30% that voted against recreational marijuana will voice their opposition loudly to marijuana land uses in Royal Oak. How do we ensure that the 70% who voted for it are heard?

A scientific survey is being utilized to ensure a proper representation of November 2018 Royal Oak voters are reached.  Additionally, the March 4 town hall (and any future town hall or public meetings scheduled) are advertised on the city’s social media outlets; our website and announced through the eBlast News which is delivered via email to every household in Royal Oak who has registered.  

2. Is there concern conducting commercial marijuana business in Royal Oak will attract criminal enterprises and have another negative impacts on the city?

Available statistics do not indicate a rise in criminal activity in Michigan communities that currently house medical marijuana commercial enterprises.   Business operators protect their properties and their investment with state-of-the-art security measures.

3. How will having recreational marijuana commercial businesses help our families and children?

While you may not think it seems to fit, a majority of Royal Oak voters did approve the ballot initiative that, among other things, legalized the recreational / adult-use marijuana statewide. Recreational adult use marijuana is now legal and Royal Oak has no authority under state law to change that. We cannot say how it might benefit families and children, other than if the city allows commercial marijuana business there is a potential for some financial gain through a share of the excise tax, however, even if we were to be a part of this, there is no way to forecast how much money the city could gain.

4. Would allowing a limited number of facilities that sell recreational marijuana to adults have a net positive or negative economic impact to the city?

Positive economic impact would include the collection of fees for business licensing procedures, which have to be reasonably related to the administering and enforcing of the MMRTM Act; property taxes and the inclusion for revenue sharing with the State of Michigan.  

5. Considering voters already passed the law approving recreational marijuana, what reasons would the City of Royal Oak have to opt out of commercial marijuana business including provisioning centers?

Voters may have had different reasons for approving the proposal to decriminalize marijuana. Those reasons may or may not include having commercial marijuana enterprises in their community.  

6. Can the city consider not permitting marijuana use at all in Royal Oak?

The city cannot defy state law.  It is now lawful for individuals 21-years of age and older to use marijuana -- as long as those individuals are legally possessing and using marijuana.

7. How do we deal with private outdoor smoking of marijuana, when neighbors may complain of the smell?

If a resident is on their private property using marijuana legally (over the age of 21-years and have 2.5 ounces or less), the Royal Oak Police Department cannot stop them.  

8. Will the use of marijuana be allowed at private events at the farmers market?

This is one of the questions the city needs to address and why the city commission is seeking opinions from voters.  If Royal Oak decides this is a use they would like to permit, lease agreements for individuals having private events would need to be amended to cover provisions for allowing marijuana to be consumed legally at private events and insurance requirements for those individuals would need to be considered.  

9. How will legalized marijuana impact large public events like Arts, Beats & Eats? Will police strictly enforce the provision for no smoking marijuana in public?

We cannot say with any certainty how this new law will affect any of our special events, however, certain violations, like smoking marijuana in public, will be strictly enforced by the police department. 

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Intranet - Green Team

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1. What can be recycled?

The latest information on what can go in the green recycling roll-carts may be found on the Green Team's recycling page.

Green Team: Recycling

2. Can I recycle my coffee cup?

It depends. Coffee cups made of paper or cardboard can be put in the paper roll-carts, and plastic drinking cups may be placed in the commingled roll-carts. SOCRRA does not currently accept Styrofoam through its roll-cart recycling, so cups and containers made with Styrofoam will need to be placed in the trash. As with all food and beverage containers, we ask that you please empty them of liquid/food before placing them in the bins.

3. Can I recycle Styrofoam?

Currently, SOCRRA does not accept Styrofoam in its green roll-cart recycling program.

4. What is this SOCRRA that keeps being mentioned?

SOCRRA stands for Southeastern Oakland County Resource Recovery Authority, and is a municipal corporation in which Royal Oak is a member. All of our recycling contracts are coordinated through SOCRRA and our recyclable materials go to their facility on Coolidge, just north of 14 Mile.

SOCRRA Website

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Jury Duty

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1. Why is jury service important?

The United States Constitution guarantees all people, regardless of race, religion, sex, national origin, or economic status, the right to trial by an impartial jury. Justice ultimately depends to a large measure upon the quality of the jurors who serve in our courts and that's why you are important.

2. What is my duty as a Juror?

As a juror, you must be fair and impartial. Your actions and decisions must be free of any bias or prejudice. Your actions and decisions are the foundation of our judicial system.

3. How was I selected?

You were selected at random from a list of driver registrations who live in the City of Royal Oak.

4. Am I eligible?

Jurors must:
- Be a citizen of the United States
- Reside in the City of Royal Oak
- Be at least 18 years of age
- Be able to read and write
- Be of sound mind
- Not have been convicted of a felony

5. Who can be excused from Jury Duty?

You are entitled to be excused as a juror if you:
- Are over 70 years of age
- Are a caretaker of a person who is an invalid
- Can show a physical or mental impairment
- Inability to comprehend or to communicate in English
If you have a serious problem with the date you are scheduled to report, you may call the juror hotline at 246-3600 and ask for a postponement. If the judge does grant you a postponement, you will be given a new date to report, usually within 4-8 weeks. Since jury duty is a constitutional responsibility, requests for postponements are not taken lightly.

6. What are the different types of cases?

There are two basic types of cases; criminal and civil.
- Criminal: A criminal case results when a person is accused of committing a crime. You, as a juror, must decide whether the person charged is guilty or not guilty. The accused person is presumed innocent, and the City or State, represented by a prosecutor, must prove guilt beyond a reasonable doubt . The verdict must be 6-0 (unanimous).
- Civil Cases: A civil case results from a disagreement or dispute between two or more parties. In a civil case, you, as a juror, must answer questions of disputed facts based upon the testimony and evidence admitted by the Judge. The answers to these questions are called the verdict. In civil cases, 5 out of 6 must agree on the verdict.

7. Will I be paid for being a juror?

Yes. You will be paid $12.50 for a half day (until 12 noon), and $20 for a whole day plus .10 cents a mile from your home to the court.

8. Must my employer pay me while I am on jury duty?

Your employer is not required to pay you while on jury duty; however, employers are prohibited by law from firing an employee for serving on a jury nor can your job be affected by serving on a jury.

9. What is the juror information system?

Your juror notice will give you a phone number (246-3646) that you are asked to call two working days before the trial is to begin. When you call this number you will hear a recorded announcement instructing you to either call back the next day after 5 pm or where and what time to report for jury selection.

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Law Enforcement Questions

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1. Is it possible that marijuana provisioning centers (retail outlets) will provide a safer product within a safe environment to make a purchase when wanted and needed?

Police Chief O’Donohue personally does not think marijuana is safe.  However, he believes if the state regulations work as advertised, a person who purchases marijuana from a licensed provisioning center should at least have a better understanding on the strain and THC content of the marijuana they are purchasing.

2. Royal Oak was just named one of America’s safest cities and now the city wants to attract crime? Why?

At this time, there is no evidence to support the legalization of marijuana will create a significant rise in serious crimes.  Law enforcement anticipates legalized marijuana will result in lower level violations and quality of life issues.

3. With all the bars in Royal Oak, will this create additional problems for our Police Department?

As with the question above, Police Chief O’Donohue does not anticipate any significant increase in serious crime.  Lower level violations and quality of life issues are the police department’s main concern.

4. How does law enforcement shift from marijuana being illegal and prosecuted to a whole new world of legal cannabis?

The passage of this law means we have a new normal for law enforcement and do not yet know exactly what will happen. To the degree possible, law enforcement will not allow personal biases to influence how the laws are enforced.  

5. What constitutes legal selling at this point? Are you only allowed to sell a certain amount per day per buyer?

The law only addresses licensed provisioning centers and limits the daily amount to 2.5 ounces per day, however, there does appear to be several loopholes that might potentially allow for higher amounts and sales outside of licensed facilities.  Also, actually enforcing illegal sales will be difficult, if not impossible.

6. Who do you believe will be the customers for legal outlets?

There is no way to project who may choose to purchase marijuana for their personal use.

7. Is there a way to test if a driver is under the influence of the drug?

There is no readily available roadside test.

8. Will this create more problems with the minors in our city?

Police Chief O’Donohue believes that the passage of this law will make marijuana more prevalent and accessible, including for minors.  However, he believes will be the case regardless of whether Royal Oak allows provisioning centers (retail outlets.) 

9. What is the age limit and how will this be verified?

The legal age of possession or use of marijuana is 21, as verified by a government-issued ID.

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Lead Testing

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1. How does lead get into tap water?

Steps taken during the last two decades have reduced exposures to lead in tap water. These steps include actions taken under requirements of the 1986 and 1996 amendments to the Safe Drinking Water Actexternal icon and the U.S. Environmental Protection Agency’s (EPA’s) Lead and Copper Ruleexternal icon. Even so, lead in water can come from homes with lead service lines that connect the home to the main water line.  Homes without lead service lines may still have brass or chrome-plated brass faucets, galvanized iron pipes or other plumbing soldered with lead. Some drinking water fountains with lead-lined tanks and other plumbing fixtures not intended for drinking water (e.g., lab faucets, hoses, spigots, hand washing sinks) may also have lead in the water.

Lead can enter drinking water when a chemical reaction occurs in plumbing materials that contain lead. This is known as corrosion – dissolving or wearing away of metal from the pipes and fixtures. This reaction is more severe when water has high acidity or low mineral content. How much lead enters the water is related to:

• the acidity or alkalinity of the water,
• the types and amounts of minerals in the water,
• the amount of lead that water comes into contact with,
• the water temperature,
• the amount of wear in the pipes,
• how long the water stays in pipes, and
• the presence of protective scales or coatings in the pipes.

Source: Center for Disease Control and Prevention

2. How can I protect myself from lead in water?

The State of Michigan recommends the following ways to protect yourself from lead water:

Flush your pipes before using your water.

If you have not used your water for several hours, flushing your pipes may reduce the amount of soluble (dissolved) lead in your drinking water. 

To flush the pipes in your home, do any of the following for at least five minutes:

• Turn a faucet on all the way.
• Take a shower.
• Run a load of laundry.
• Run your dishwasher.

After flushing your home’s water, run the water from individual faucets on cold for 1-2 minutes before using the water for drinking or cooking.

Using a filter can reduce lead in drinking water.

Both particulate and soluble lead can be safely removed from drinking water by using a water filter certified to reduce lead in drinking water. Look for filters that are tested and certified to NSF/ANSI Standard 53 for lead reduction.  Follow the manufacturer’s instructions to install the filter and maintain it. For help choosing a filter, use the EPA guidance tool.

Use cold filtered or flushed water for:

• Drinking, cooking, or rinsing food.
• Mixing powdered infant formula.
• Brushing your teeth.

Do not use hot water for drinking or cooking.

• Do not cook with or drink water from the hot water tap. Lead dissolves more easily into hot water.

Clean your aerator.

• Aerators (the mesh screens on your sink faucet) can trap pieces of particulate lead. 
• Clean your drinking water faucet aerator at least every 6 months.
• If there is construction or repairs to the public water system or pipes near your home, clean your drinking water faucet aerator every month until the work is done.

Replace plumbing, pipes, and faucets that may add lead into your drinking water. 

Older faucets, fittings, and valves sold before 2014 may contain up to 8 percent lead, even if marked “lead-free.”  Replace faucets with products manufactured in 2014 or later and are certified to contain 0.25% lead or less.

Guidance for reducing potential lead exposure from drinking water (English & Spanish)

Source: Michigan.gov

3. Is there a simple way to see if I have lead service line in my home?

National Public Radio (NPR) has developed a website that allows you to determine whether your drinking water is at risk in a few simple steps. 

We are asking residents to use the tool and report the results to the Royal Oak Department of Public Services.

Click here to get started.

4. What are health concerns from lead exposure?

Children and pregnant women are especially vulnerable to the effects of lead exposure. Lead exposure can cause premature birth, reduce birth weight, delay physical and mental development in babies and young children, and cause learning disabilities in children. In adults, lead exposure can cause serious damage to the brain, nervous system, kidneys, and red blood cells. Lifetime exposure to high levels of lead can potentially cause stroke or kidney disease.

Source: Oakland County Health Division

5. What is the city doing about this issue?

The city has multiple strategies for working on this issue, which include:

Sharing information. Through this advisory and other community engagement efforts, the city is committed to sharing information that can help residents understand sources of lead in tap water, its potential health effects, and how to reduce exposure to it.

Increasing sampling. The city will double its community sampling efforts over the next year in order to provide additional information to the state.

Locating lead. In order to build an accurate inventory of lead service lines, the Department of Public Services is encouraging homeowners to report their service line materials through an online form. The online form can be found at romi.gov/wsld

Removing lead. Starting next year, the city will begin replacing lead service lines at a rate of 7% per year.

6. Where can I get my water tested?

You cannot see, smell, or taste lead in drinking water. If you suspect that your home’s plumbing or faucets could contain lead or lead-based solder, you should have your water tested. Testing your water for lead is the only way to know if it is there. If you are on a municipal water system, your water is tested for lead and other potential contaminants. A Consumer Confidence Report that includes testing results is sent annually to water users. You can obtain a copy of your report by contacting your water supplier. If the lead is above 15 parts per billion (ppb) in municipal water supply, the supplier is required to inform the public. A list of laboratories that test for lead can be found here: https://www.michigan.gov/documents/deq/Lead__Copper_Lab_Certs_526434_7.pdf 

Contact a testing lab before having your water tested to confirm that they can test for lead, and obtain specific instructions for how you will collect, store, and transport the sample(s) you get from your home. There is a cost for having drinking water tested. 

The Oakland County Health Division Laboratory also tests water for lead and copper for county residents. (Water source must be IN OAKLAND COUNTY)

Royal Oak residents can purchase a bottle for testing from one of the County office locations during normal business hours. Their address and phone numbers are:

• North Oakland Health Center 1200 N. Telegraph Rd. Pontiac, MI 48341 (248) 858-1280
• South Oakland Center 27725 Greenfield Rd. Southfield, MI 48076 (248) 424-7000

The cost for the bottle and drinking water analysis is $24.

The results of the analysis will be mailed within 10-14 business days.

7. What educational resources are available?

The State of Michigan has a website called Mi Lead Safe that includes many resources.

8. What does this “Action Level” exceedance and advisory mean?

Per the Lead and Copper Rule of the Michigan Safe Drinking Water Act, the city is required to periodically sample a number of water taps throughout its system for lead concentration levels. In 2018, the sampling protocol for this routine sampling changed to require multiple samples at each sample location and to exclusively target locations served by lead service lines. The intention of this change was to better detect lead.

According to the rule, if approximately 10% of sites sampled indicate lead concentrations of 15 parts-per-billion (ppb) or greater, the city is required to:

• advise water customers of the results
• provide tips on how to reduce lead exposure
• increase community-wide sampling

Eight of the 30 locations tested during the most recent monitoring period exceeded the 15 ppb ‘Action Level’ threshold, triggering the current advisory. The city’s 90th percentile value for lead concentrations among sites tested was 23 ppb.

9. Where can I get information to better understand drinking water filters?

The United States Environmental Protection Agency (EPA) has detailed information to help you understand certification marks as well as terminology regarding drinking water filters.  Click here for flyer.

10. Can you explain how to use a PUR faucet filter that is certified to reduce lead in drinking water?

The Michigan Department of Health and Human Services (MDHHS) has this flyer that explains what an aerator does and steps you can take to help keep it clean.  

11. I've heard my drinking water faucet has an aerator. What is it?

The Michigan Department of Health and Human Services (MDHHS) has this flyer that explains what an aerator does and steps you can take to help keep it clean.    

12. Can my home be part of the community-wide sampling plan?

The Department of Public Services already has a list of sampling locations it uses for compliance testing. To the extent possible, the sampling rules require the city to resample previous sites during each monitoring period. Therefore, the department is limited in its ability to add additional locations.

By submitting your service line inspection results on the city’s website, you’ll be added to our records. Should additional sites be needed for testing, staff will seek volunteers from this list, in needed.

To determine if your home has a lead water service line please go to: romi.gov/wsld

13. Who do I contact for more information?

For more detailed information on Lead contamination please visit: 

• Centers for Disease Control and Prevention  
• Oakland County Health Division
• United States Environmental Protection Agency
• Michigan Department of Environmental Quality 

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Legal Questions

Show All Answers

1. Why wouldn’t we encourage the maximum number of marijuana business in Royal Oak, instead of trying to restrict the number and location?

If Royal Oak decides to allow commercial marijuana enterprise, it will be up to the city commission ultimately to determine the number of businesses; which types of business and to amend the zoning ordinance as to where the businesses would be allowed.  Restrictions regarding schools and churches that are written into the state law cannot be made more lenient only stricter.  Therefore, those limits cannot be eliminated, only made larger.

2. Does the language referencing adult-use recreational facilities refer to facilities that only sell recreation marijuana, or that sell and allow onsite use of marijuana?

There are six types of commercial marijuana enterprises permitted under the Michigan Marijuana Facilities Licensing Act:  

1.     Provisioning – sales or what you may commonly refer to as retail

2.    Secure Transport – moving of product from one commercial enterprise to another 

3.    Safety Compliance – tests product for contaminants and tetrahydrocannabinol (THC) levels  

4.    Processing - purchases marijuana from a grower and extracts resin from the marijuana or creates a marijuana-infused product for sale

5.    Growers - licensed to cultivate, dry, trim, or cure and package marihuana for sale

6.    Microbusiness - A licensee who can grow 150 plants, process on site and sell directly to adults 21 years or older (cannot sell to any other licensee, i.e. Provisioning | Retail

3. What are the restrictions for growing outside?

Under the MMRTM Act, a recreational / adult-use marijuana establishment many not allow the cultivation, processing, sale, or display of marijuana or marijuana accessories to be visible from a public place outside of the establishment with the use of binoculars, aircraft, or other optical aids.

4. Can the decision to opt out be made pending the state establishing the rules but stipulating that this gets revisited once those rules are in place?

Yes. The city commission has voted to opt out with a sunset date of February 1, 2020.  The State of Michigan has until December 6, 2019 to establish the rules.   If the city commission determines they would like to participate in commercial marijuana enterprises prior to the February 20, 2020 sunset date, they could vote to amend the date.  Or, they could simply allow the sunset date to expire and participate in commercial marijuana enterprises as of February 21, 2020.  Should the city commission determine the city should opt out of the commercial marijuana enterprises, then the date could be amended, or opt out without an end date.   

5. Royal Oak must follow state law regarding the number of liquor licenses permitted. If marijuana retail businesses are permitted, will the city be able to legally restrict the number?

Under the MMRTM Act, the city commission has the authority to decided whether or not to allow recreational / adult-use marijuana establishments in the city, and if so, to limit the number of establishments, the type of establishment, and the zoning district in which the establishments would be allowed.  

6. What will happen if the city opt ins and the federal government enforces the federal marijuana laws? Will they close the marijuana stores? Will city officials be held accountable?

At this time, the federal government has indicated that as long as a state has a “strong and effective” system in place to regulate the cultivation, distribution, sale and possession of marijuana; federal law enforcement interests are not undermined by the legalization of marijuana to some extent. 

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Library

Show All Answers

1. How many items can I have checked out at one time?

You may have up to 100 items checked out at any time.

2. How many items can I have on hold?

You may have up to 25 unfilled holds on your account. Any holds that are waiting for you on the shelf do not count towards your limit of 25. Also, your holds will stay on the shelf for seven (7) days, so make sure you get them before they're gone!

3. How do I return my materials?

• For drop-offs after library hours, please use the book drops on the north or south sides of the library.
• Please note, due to the high volume of returned items, materials may show on your account for up to a week. If your returned items are still on your account past one week, please contact the library.

4. Where can I find FREE parking?

Library visitors can park in city-operated garages, where the first two hours are free and then $0.75 per hour afterward. The garage closest to the library is the 11 Mile Parking Deck just west of the library. You can enter it via E. Eleven Mile Road.

View the Downtown Royal Oak Parking Guide: www.romi.gov/1316/Parking

5. Where else can I use my Royal Oak Library card?

You may use your card at any of the 50 libraries in the TLN network: TLN Visitors Page. There are also some "standalone" libraries where you can use your card: Baldwin, Bloomfield Township, Canton, Clarkston, Dearborn, Farmington, Farmington Hills, Grosse Pointe, Howell Carnegie, Northfield Township, Orion Township, Pinckney, Plymouth, Rochester Hills, Royal Oak Township, St. Clair County Library, Saline, Southfield, West Bloomfield Township, Westland, and Ypsilanti. We have a reciprocal borrowing agreement with Troy Public Library as well. But wait, there's more! If you ask for a MI Library Card sticker for your card, you have access to even more libraries in Michigan: http://milibrarycard.org/partcipating.html. Please call or visit any of these libraries if you are interested in utilizing these great resources.

In September 2022, ROPL joined the MeLCat Visiting Patron program, adding more than 150 libraries you can visit with your library card. Check out the list at Participating MeLCat Libraries.

6. Do you have eBooks?

The library has several resources for eBooks. With OverDrive, you can borrow and enjoy free eBooks, audiobooks, and more. MeL.org offers an eBook Collection with over 20,000 eBooks available on a variety of topics. Hoopla is an online streaming service offering feature films, documentaries, music albums and audiobooks.

7. Do you have foreign language and ESL books?

From Albanian to Vietnamese we have a foreign language book section for adults as well as for children plus an ESL collection in both print and non-print formats.

8. What programs can I attend?

We offer programs for people of all ages. This Program Calendar link takes you to our calendar which lists all upcoming library events. Most programs are free, but may require registration. Be sure to subscribe to our monthly newsletters that feature our programs and services!

9. Does the library have information on pre-schools?

The 2023 Royal Oak Area Preschool and Child Care Directory provides information on over 40 area facilities which includes area preschools, child care programs, K-8, educational approaches, special needs programs and specialty programs.

2023 Royal Oak Area Preschool and Child Care Directory (PDF) 

10. What is the Michigan Activity Pass and how can I get one?

The Michigan Activity Pass program is designed to enhance the learning experience for people of all ages by providing reduced cost or complimentary access to arts and cultural organizations across the state of Michigan. Get Passes.

11. Do you have a list of resources for people in crisis?

Where to go for a Helping Hand (PDF)

Oakland County Community Resources (PDF)

12. Do you have back issues of local newspapers?

The Library is pleased to announce the completion of a digitization project that offers thousands of pages of newspapers available to search, view, print and clip with a click of a mouse. Past issues of The Royal Oak Daily Tribune are now available through the Royal Oak Public Library Digital Archive. The digital archive spans over 138 years from 1877 to 2015 and can be accessed HERE.

13. Do you have local history and genealogy resources?

Our Local History Room contains city documents, yearbooks and city directories. In addition we have old phone books and Bresser’s directories as well as the Ancestry Library Edition database (In library Only), and MyHeritage Library Edition. Please call (248) 246-3727 for more information.

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Marijuana

Show All Answers

1. What did voters approve when they passed Proposal 1?

The terms of Proposal 1 are as follows:

• Allow individuals 21 and older to purchase, possess and use marijuana and marijuana-infused edibles, and grow up to 12 marijuana plants for personal consumption.
• Impose a 10-ounce limit for marijuana kept at residences and require amounts over 2.5 ounces be secured in locked containers.
• Create a state licensing system for marijuana businesses and allow municipalities to ban or restrict them.
• Permit retail sales of marijuana and edibles subject to a 10% tax, dedicated to implementation costs, clinical trials, schools, roads, and municipalities where marijuana businesses are located.
• Change several current violations from crimes to civil infractions.

2. When will residents be able to legally purchase marijuana from a retailer?

Under the terms passed by voters, residents 21 and up most likely won’t be able to legally purchase recreational marijuana from a retailer until early 2020.

3. Where can I find more information on the impact of marijuana issues in communities?

The Michigan Municipal League has a comprehensive timeline and news stories on marijuana issues in communities throughout Michigan on its website.

4. What types of marijuana-related businesses are allowed under Michigan law?

This list contains a brief description of the types of marijuana-related businesses permitted under Michigan law.

Grower	A grower is a person licensed to grow marijuana plants. They can sell to other marijuana businesses but not to the public at large.
Safety and compliance facility	This facility tests marijuana for potency, toxins, chemicals, pesticides or other drugs.
Processor	A processor creates marijuana products, packages them and sells them to other marijuana businesses but not to the public at large.
Microbusiness	A microbusiness can grow up to 150 marijuana plants. It can process, package and sell marijuana to people age 21 or older.
Transporter	A secure transporter may travel through any municipality to transport marijuana product.
Retailer	A retailer is a store that can sell marijuana to people age 21 or older.

For more detail, visit the Michigan Department of Licensing and Regulatory Affairs.

5. Why is marijuana sometimes spelled with an "h" and other times spelled with a "j"?

LARA’s Bureau of Marijuana Regulation (BMR) is frequently asked why marijuana is sometimes spelled with an “h” and other times is spelled with a ”j.” Both spellings – marijuana and marihuana – are acceptable. To avoid confusion, many in the industry refer to the botanical plant — cannabis. While the spelling with a “j” is more common today, you will still see Michigan law using the “h” spelling.

The spelling of marijuana has a long history in the United States. Michigan’s history primarily starts from the spelling that was chosen for the Marihuana Tax Act of 1937. Michigan adopted its statutory definition of marijuana in the Public Health Code, utilizing the then current federal spelling, marihuana.

As governing state laws spell marihuana with an “h,” BMR legal communication and references to statutes in relation to the Michigan Medical Marihuana Act or the Michigan Medical Facilities Licensing Act or the Michigan Regulation and Taxation of Marihuana Act – and the corresponding administrative rules will use an “h” in the spelling of Marihuana. In non-formal communication, “j” will generally be used.

An act of the Michigan Legislature would be required in order to change the spelling of marijuana in the Michigan statutes, such as the Public Health Code or the newer marijuana laws.

Source: michigan.gov

6. When did voters approve the Medical Marihuana Act?

Prior to legalizing the recreational use of marijuana by individuals 21 and up, Michigan voters approved a referendum to enable patients and caregivers to legally obtain, possess, cultivate/grow, use, and distribute marijuana. The "Medical Marihuana Act" went into effect on December 4, 2008.

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Marijuana Application

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1. I have a question for the planning division regarding my application? Who can I contact?

During the licensing process/period the planning division will only verify that a particular property is eligible -- i.e. zoned General Business or General Industrial and 1,000 feet from any K-12 schools. The planning division will not discuss specific site issues, zoning requirements or the special land use/site plan process until you have been awarded a “license slot” by the city manager.

2. Can I apply in-person, or, is online submission mandatory?

An application for a recreational marihuana establishment license must be submitted online.  An application cannot be submitted in person.

3. Do I need to pay any fees at the time of application?

An applicant must pay a $500 document review fee at the time of application.  Once the City has determined that the application contains all the information required under Section 435-4 of the ordinance, the applicant must pay an additional $4,500 application fee.

4. Are fees refundable?

Neither the $500 document review fee nor the $4,500 application fee are refundable.

5. When will applications be available?

The application for a recreational marihuana establishment license will be available on the City’s website by mid-November.

6. If I am the first person to apply, am I guaranteed a license?

The first person to apply for a recreational marihuana establishment license will not be guaranteed a license.  The city manager will determine when the window for submitting an application will open and how long the window will be open.  All complete applications submitted while the window is open will receive equal consideration.

7. What are the parking requirements for marihuana businesses? What if the property does not have enough parking on-site? Does street parking count?

The parking requirements for a recreational marihuana establishment are set forth in the City’s Zoning Ordinance.

8. I am having difficulty purchasing insurance pursuant to the requirements outlined in the application and ordinance, what should I submit?

A successful applicant will not be issued a recreational marihuana establishment license until the city is provided with a certificate of insurance that meets the requirements of the ordinance.

 

9. Are there any spacing requirements for marihuana facilities?

The spacing requirements for recreational marihuana establishments are set forth in the City’s Zoning Ordinance.

10. What if my site is within another marihuana facility's 1000 buffer?

No marihuana retailer or marihuana microbusiness will be permitted within a 1,000-foot radius of any existing retailer or microbusiness within the City of Royal Oak.

11. How do you measure 1000 feet between churches and other marihuana facilities?

The measurement of the distance from a recreational marihuana establishment is made from the outermost boundaries of the lot or parcel upon which the establishment is or would be located.

12. Can a marihuana facility get a waiver from the Board of Zoning Appeals so the 1,000 foot radial requirement can be reduced?

Pursuant to the City’s Zoning Ordinance, the Zoning Board of Appeals is authorized to grant a variance from the requirements of the Zoning Ordinance upon a showing of practical difficulty by the applicant.

13. Do I need to own the building at the time I apply?

An application for a recreational marihuana establishment license must include documentation of a valid legal interest in the property where the proposed establishment will be located.

14. Will the information in my application be public?

Pursuant to State law, the information contained in an application for a recreational marihuana establishment license is exempt from disclosure under the Michigan Freedom of Information Act.

15. Where can I find the basic zoning requirements for a marihuana facility?

Click here for Marihuana Zoning Ordinance.

16. Where can I find submission requirements and a checklist?

Submission requirements and checklists can be found at https://www.romi.gov/1528/Recreational-Marihuana-Establishment-App.

17. What clearances are needed and will the City conduct a background check on an applicant for a recreational marihuana establishment license?

An application for a recreational marihuana establishment license that has been determined to contain all of the required documentation will be reviewed by the Police Department, the Fire Department, the Community Development Department and any other applicable City department.

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Parking Feedback

Show All Answers

1. Back-In Parking

Parking on Washington Ave. has transitioned to back-in parking so that the new system can read a vehicle’s license plate number. The spaces are also wider making it easier for motorists to park. Additionally, back-in parking provides motorists with a better vision of bicyclists, pedestrians, and other vehicles as drivers exit a parking space and enter the roadway.  Visitors MUST back into spaces designated as such or risk being ticketed for improper parking. 

For more information on back-in parking, including tips and instructional videos, please visit https://www.romi.gov/1553/Parking-in-Downtown-Royal-Oak. 

We also encourage you to park in one of Downtown Royal Oak's parking garages - they are clean, spacious, and well-lit. When parking in a garage, your first two hours are FREE, and then just 75 cents per hour in the City’s 4 public parking structures, which are located at Center and Second, 11 Mile Road east of Main,  Lafayette north of Fourth, and Lafayette and Sixth. 

And you can always park in a surface lot or in any number of traditional on-street parking spaces located throughout the downtown area. 

2. 3-Hour Max Limits

On-street parking has a 3-hour maximum limit for all motorists to regulate space turnover, and to ensure parking is easy and accessible for everyone who visits Downtown Royal Oak. 

Motorists who exceed the maximum limit will receive a parking violation in the mail. 

If you will be in Royal Oak longer than 3 hours, we recommend parking in a surface lot, where the maximum time limit is 4-hours, or in one of our four parking structures. The structures offer FREE parking for the first 2 hours and then it's just 75 cents per hour. Parking structures are located at Center and Second, 11 Mile Road east of Main,  Lafayette north of Fourth, and Lafayette and Sixth.  

3. Grace Periods

The new parking system provides motorists with a 15-minute grace period. This gives motorists the time they need to pay for parking when using the pay stations or the Sentry Mobile app - the app available on both iPhone and Android devices.  

The intention of the grace period feature is not for parkers to use it for quick in and out visits.  

4. Communication

The new parking system has been in place since September of 2021. Information has been shared on the City’s social media pages, the City of Royal Oak’s website, in weekly emails, in Royal Oak’s Insight magazine, which is sent to every household in Royal Oak, and with local media.  

The on-street pay stations have information on how to use the new system, including what the maximum parking limit is, how to identify your space, parking rates, and how to pay. 

Additionally, the City of Royal Oak has parking ambassadors on the street helping motorists navigate the new system. Brochures and information about the new system are being distributed by the ambassadors and can also be found at City Hall and the Royal Oak Police Department.  

We are constantly evaluating the system -- trying to make it more intuitive and easier to use. Your feedback in this regard is very important to us as we work to make the system as user-friendly as possible. 

5. Violations/Tickets

Tickets are now sent to motorists via mail, and are no longer left in yellow envelopes under a vehicle’s windshield wipers. 

A motorist can tell if their vehicle is in violation by observing the meter stick closest to the rear of their vehicle. A green light means you are paid up and a red light means you are in violation mode and could receive a parking ticket. 

If you find your meter stick is red, you can true-up -- that is, pay for any 'expired' time before you leave the parking space. Doing so ensures that you will not get a ticket, as long as you have not exceeded the maximum time limits.  

More information can be found at https://www.romi.gov/1553/Parking-in-Downtown-Royal-Oak

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Public Service

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1. Is refuse collection delayed for holidays?

When one of the following holidays falls on a weekday, collection for the remaining days of the week will be delayed one day. Holidays are official holidays, not City-observed holidays. Trash pickup is not affected when a holiday falls on a weekend. Trash pickup is not affected for any holidays not listed below.

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving (delayed Thursday and Friday only*)
• Christmas Day
*Thursday waste is picked up on Friday, and Friday waste is picked up on Saturday. Monday, Tuesday and Wednesday are picked up on the scheduled day.

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Sentry Meters / Kiosks Platform Frequently Asked Questions

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1. Why does Royal Oak need to replace its current meters?

The current meters are at the end of their useful life. The cost of maintaining or upgrading them exceeds the price of replacing them with meters offered by other vendors.

2. Why do we need meters?

The parking meter was invented 80 years ago to ensure people pay for the parking they use and to regulate space turn over in congested areas, so everyone has a chance to park on main streets.  Meters are used because they still serve these purposes.   New meters being evaluated also offer additional   consumer friendly features to ease payment, improve enforcement, promote local businesses, and provide public safety.

3. What are the major differences between the old meters and the new meters?

The proposed new meters represent an upgrade to the latest technology in both parking meters and in Smart City parking management technology. They have many consumer-friendly features, such as multiple ways to pay for parking, a bright, multilingual display with full audio-visual capabilities, unparalleled integration with a parking mobile app and even the ability to automatically recognize a license plate and pay for parking so the driver is never in danger of receiving a ticket. The meters also incorporate the latest in vehicle detection technology that allows for the complete capture of parking data behavior, and the ability to combine meter operations and enforcement by instantaneously detecting and documenting parking violations. This ensures uniform, 24/7 enforcement capabilities throughout the city, and allows officers to remotely enforce parking violations without the need to travel directly to a vehicle. Finally, the meters feature many other non-parking related features commonly found in SmartCity kiosk devices, such as the ability to broadcast audio-visual weather alerts and amber alerts, provide community service notices, display advertising, etc.

4. Will there be a meter at every parking space?

In most cases there may be a centralized Meter or Kiosk located a few spaces from your car where you will need to make payment.

5. Will any existing parking rules, regulations and hours change with the installation of the new meters?

No. The same rules, regulations and hours will apply. The only difference is that tickets for any parking violation may now be mailed to you rather than left on your windshield.  Over time, Royal Oak may use the enhanced data about parking demand supplied by the system to evaluate changes to its hours and policies, but there are no such changes currently planned.

6. What forms of payment will the new meters accept?

Coins, credit cards, pay by phone (app) and eventually the option to pay automatically through a license plate recognition system. There is a minimum charge of $1.00 for all credit card transactions.

Once the meters have been in place for several months and the public has become familiar with them, consumers will also be provided with an optional service that will allow for automatic meter payments for time used any time their car pulls into and parks at a metered parking space.

 

7. Will the meters give me a receipt or paystub, and do I need to put it on my dashboard?

No. The meters do not have printers and they will not issue paper receipts or pay stubs. So, there is no need to place anything on your dashboard. But you may obtain a receipt via email simply by keying your email address into the meter and requesting one.

8. What does MPS and/or the city do to make sure users' credit cards are secure?

MPS is also Payment Card Industry (PCI) compliant and must go through an independent audit to remain PCI compliant each year.

MPS just completed an end-to-end third party penetration test of both its software and actual hardware to verify that its solid versus hacking attempts, stealing hardware, and cracking open hardware. 

As far as how credit cards work, the actual reader hardware encrypts the data and communicates to the payment gateway with a ‘token’.  MPS never sees anything related to card numbers, which keeps it out of scope and helps us pass our audits.  Our system also keeps owner info out of scope since that is done by municipal approved vendors.

MPS does not have access to anyone credit card information.

9. How does the Sentry Mobile app work?

If you are familiar with smart phone mobile apps from other cities, Sentry Mobile works almost exactly like them. After you have downloaded the app onto your phone and set up your account, you will simply need to open the app and key in your space number and desired parking duration anytime you park. The app will debit your account for the payment and you will be ready to park. The app will also provide you with an alert 15 minutes and 5 minutes prior to your time expiring. You can add time (up to the posted limit) by making an additional payment at any time. The app will automatically email you a receipt for each parking transaction. The Sentry Mobile app is also capable of providing turn-by-turn directions to open parking spaces.

10. The new meters look complex and high-tech. What if I am not very technologically savvy?

While the meters do have lots of advanced technology, they are very intuitive and user friendly. Operating them is as simple as depositing a quarter or inserting your credit card and pushing a few buttons on the touch-screen display to key in your space number. The meters automatically guide users through the process via audio and written instructions. The meters also have a help button which will trigger an audio-visual tutorial of how the meter works. In many ways, it’s like using an ATM machine.

11. What if someone doesn’t speak English? How will they understand and operate the meters?

The meters are programmed with English as their default language. However, the user can also push a button on the display screen to switch to either [Spanish] or [Portuguese]. The meters incorporate user-friendly graphic icons to enable those who do not speak English, to understand and operate the meter.

12. How will the meters be powered?

The proposed meters will be powered through low voltage electricity that will be delivered to the devices by below-ground wiring which will be sealed beneath the sidewalk.  Utilization of wired electricity ensure that the system is adequately powered at all times  It is more reliable than solar and battery-operated systems that require constant and costly battery maintenance and replacement.

13. Is the system environmentally friendly?

Yes. The system relies on electricity rather than batteries. If not disposed of properly, spent batteries may introduce harmful materials into the environment.

14. I have heard the new meters can detect when a vehicle is in the space? Is that true?

Yes. The new system represents the latest in parking technology.  It has cameras and other vehicle sensors that are designed to detect and document when and for how long a vehicle has parked in a space.

15. Is this new technology reliable?

The technology has been in continuous use in other cities throughout North America since 2014 and has handled over 10 million parking sessions. It has been thoroughly tested and refined in all traffic, weather and other conditions and has proven to be very reliable.

16. What happens if the meter I try to park at or try to pay is not working?

If the meter that you park at is not working, the meter will indicate that your space is malfunctioning and will allow you to park for free.  In most cases the meter will tell you it is malfunctioning only after you attempt to pay.

17. Where else is this technology in use?

The Sentry system is in commercial use in the cities of Bridgeport CT, Cedarhurst NY, Flint MI, and Vancouver BC. The following cities have also tested the technology and are in various stages of evaluating or rolling it out: Austin TX, Boston MA, Bloomfield NJ, Cedar Rapids IA, Chelsea MA, Dubuque IA, Grand Junction CO, Hartford CT, Hamtramck MI, Holyoke MA, Indianapolis IN, Lodi CA, Lowell MA, New Britain CT, New Haven CT, New Orleans LA, Plymouth MA, St. Paul MN, San Antonio TX, Royal Oak MI, Minneapolis MN, and Worcester MA.

18. Will the new meters automatically issue parking tickets?

The new system does not automatically issue parking tickets. It merely captures photographic evidence and data associated with the alleged parking violation.  This data will include the date, time,  and location of the alleged violation, the time the vehicle first parked at the meter, the amount of parking time purchased at the meter, the time the meter expired, and the time the vehicle drove away from the meter.  The evidence is accessed and evaluated by Royal Oak parking enforcement officers, who then authorize the issuance of a ticket.

19. What types of violations will the new system enforce?

The new system will provide enforcement officers with evidence to enforce the same parking violations they commonly enforce at metered spaces right now.

20. What efforts will be taken to introduce this new technology to the public?

Royal Oak and the system’s vendor, Municipal Parking Services (MPS), will be conducting a robust 30-day education campaign to introduce the system to the public.  Among other actions, this will consist of outreach efforts to the local media, briefings for downtown employees, a door-to-door introduction campaign for shops, restaurants and offices within the metered area, the distribution of brochures with instructions for how the system works and more. In addition, warning notices instead of parking tickets will be mailed for the first 30 days of operations to ensure that any routine visitors who might otherwise miss the introductory campaign will become aware of the changes in parking enforcement.

21. How can I possibly get a parking ticket when there was no officer present to see the violation?

Michigan permits the issuance of tickets by mail once verified by city enforcement officers.

22. What if I stop at a metered space just to drop someone off ? Or what if I stop in a space but then see a more convenient space. Will I get a ticket for that?

The meters are programed with a five-minute grace period during which a driver may enter and exit a space without paying. If a vehicle stays in the space for more than five minutes without paying, then yes, they may receive a ticket.

23. How long will it take for me to receive a ticket in the mail?

Tickets will be mailed within 1-3 days of the violation, so violators should receive tickets within 2-5 business days of any violation.

24. What if my ticket is lost in the mail or I never receive a ticket?

In the event you never receive your original ticket, you will receive default or reminder notices of an unpaid ticket from the Court.  Violators can appeal mailed tickets in the same manner as other citations that are issued.

25. Don’t all parking tickets have to be placed on a vehicle’s windshield?

No. Although placing a parking ticket on the windshield is an accepted and time-honored method of serving a ticket, it is not the only way to serve a parking ticket.

26. I have never heard of receiving a parking ticket in the mail. Is this a commonly accepted practice?

Yes. Ticketing by mail is a legally valid method of serving a parking ticket in many US states plus the District of Columbia. It is also a legally valid method of serving parking tickets throughout much of Canada, including right across the border in Ontario province.

27. I wasn’t even driving the car when it got a parking ticket. Why do I receive a parking ticket even if I was not responsible for parking the car?

The registered owner of a vehicle is held responsible for any parking violations involving their unoccupied vehicle.

28. How do I appeal a parking ticket I receive in the mail?

The process for appealing a ticket you receive in the mail is no different from the process of appealing a ticket served directly to you or directly upon your vehicle. You should consult the citation you receive for specific instructions about how and when to appeal.

29. If I want to appeal my ticket, how could I defend my position if I was not even aware of my parking violation at the time it happened and cannot collect evidence for my defense?

: Each citation that is sent in the mail is accompanied by an evidence form that will provide details of the violation. So, both you and any official who considers your appeal will have contextual evidence concerning the violation.

30. Will the new system scare away customers and visitors from Downtown Royal Oak ?

Urban planning experts universally agree that tightly regulated curb-side parking actually fosters higher space turnover and therefore greater parking availability in downtown areas. This results in better access for consumers to downtown offices, shops, restaurants and other entertainment options, and higher customer counts for merchants.

31. Will the new system result in more tickets than the old system?

It is highly likely that overall the new system will result in more tickets simply due to its ability to provide officers with evidence of violations in multiple locations across the town at the same time. However, for those who wish to avoid a ticket, the new system will offer greater tools for complying with meter regulations.

32. How is this new system better for Royal Oak and worth the investment in new technology?

The new system brings the latest in parking technology to Royal Oak. It has proven to provide dramatic improvements in parking space turnover, parking space availability and therefore consumer convenience and access to downtown merchants wherever employed. It also has proven to drive much higher traffic counts and meter payment compliance, and therefore higher parking revenues, than legacy parking systems.

33. I am concerned about all the data being collected by the sidewalk monitors which goes far beyond the specifics of parking a car. Who owns the data? Who has access to it?

Although the proposed system is capable of monitoring "sidewalk" or pedestrian traffic for an additional fee, the City has no interest in that feature.  All personal data collected regarding parking enforcement is owned by the City and governed by City protocol.

34. What is the investment needed to have ONE consistent system (surface, street, structure, etc...)? Right now we still have coin, card, mobile app, etc...

It is the City’s desire to move away from multiple platforms and move toward one or two parking platforms.

35. What has been the response from the businesses in the CBD RE: participating in validation/coupons, etc.?

There has been some interest in the past, however that topic needs to be revisited once we get past the impact of COVID.

36. Does the MPS application allow for RO branding?

The MPS system allows for Royal Oak branding. It is also capable of integrating with Park Mobile, however many of the specialized features (i.e., turn-by-turn directions, concierge service, etc.) are not available through the Park Mobile application.

37. Do you feel that the revenue of "half" of the parking fees will bring the revenue we typically expect?

With the expected increase in enforcement, which should eventually be offset by an increase in compliance, there is no anticipated loss in revenue.

38. Do you plan to add more street parking for seniors and those with mobility issues?

There are no planned changes to current handicapped spaces.

39. Why not create a graduated pricing structure, so the pricing in meters goes up the longer you stay in it?

The author of this question added, "a graduated pricing structure would create a disincentive for people to park there all day because the cost would be astronomical."

Interesting concept. The purpose or intent of regulated parking is to keep traffic flowing and make spaces available for short term visitors to frequent the businesses and establishments that attract those visitors to the area. A graduated price structure might allow more affluent visitors to dominate spaces and negatively impact the businesses by reducing available spaces.

40. What has the input of the other committees been? Planning commission, downtown development authority, environmental advisory board, etc.

The DDA and its Infrastructure/Parking Committee has supported the investigation into replacing current, obsolete meters.

41. Given we have no idea what the impact of COVID will be on our downtown and resulting parking usage, what are the terms of the contract?

The vendor seeks a five-year contract with options for extensions.  COVID actually presents an opportune time to upgrade the parking system with minimum investment or impact on parking revenue.

42. Does the vendor expect a minimum amount?

No, however the vendor anticipates a worthwhile return on their investment based on the data that was collected during the test period.

43. If the vendor doesn’t renew the contract and given they will be replacing our meters, do they take the new parking meters or are we required to purchase them, or what?

If there is no renewal at the end of the contract, the vendor would be expected to remove their meters.

44. Since the Chief only mentioned one person required for monitoring the ticketing, will this reduce headcount?

It is anticipated there would be an initial increase in ticketing that would eventually be offset by an increase in compliance.  Personnel needs would be evaluated throughout the process. 

45. What is the projected net revenue impact of giving half of tickets and fees to this company?

We don’t anticipate any negative impact on revenue due to an increase in enforcement and an ultimate increase in compliance. 

46. Will parking rates need to be increased as a result of using this system?

No.  There are no plans to increase parking rates.

47. Our parking structure revenue bonds state parking revenue must go to pay the bonds, not an outside company. Does this violate the terms of the agreement?

No.  Any proposed agreement will be reviewed by counsel to ensure that the agreement is in compliance with the covenants of the bonds.

48. How easy would it be for someone, especially non-technical seniors, to use without ambassador training?

The meters are very easy to see, intuitive, and provide audio and visual directions.

49. How confusing would it be if Royal Oak is the only one in the area using it? For instance, is Ferndale, Berkley, or Birmingham considering new or other systems?

Each city mentioned, currently has their own systems.  

 

50. If the goal is to get rid of all surface lot meters, what impact would that have on handicapped spots?

There is no plan to change the current number of handicapped spaces.

51. Would handicapped spaces still be free?

Handicap spaces ARE charged at the same rate as all other on street metered spaces.  Only those issued a yellow free-parking sticker in conjunction with a disability placard or license plate from the Secretary of State at the time of their parking session are eligible for free parking.

52. Will the fact that most people going to the new Henry Ford Health Care facility will not stay longer than two hours have an impact on revenue?

Yes, the Henry Ford Health Care building may pose some unique challenges for the 11 Mile Rd. structure that may need to be addressed in the future.

53. This doesn't address the problem of knowing where parking is available EASILY. A phone app has loading time. I've been in other cities with signs indicating available parking spaces.

The app. is designed to provide the closest available space to your destination.  If the availability of that space changes before your arrival, it is designed to provide you with the next closest space.  We are hoping to integrate the parking structures within the app.  The structures have lit signs with available spaces as you’ve described.

54. I was hoping to see stuff about making pricing clear for people from the road so they know if they want to park there or search elsewhere.

Good suggestion.  Rates for parking structures are “free” for the first two hours and $.75/hr. afterward.  The rates are published on the website, on signs in the downtown area, and sings at the entrance to the structures.  We will also look at the feasibility of posting the rates on the lit occupancy signs.

55. These meters also look at rear license plate for their automatic feature, but how does that work with diagonal parking like on Washington? Will that become reverse in diagonal?

Engineers have not determined the final configuration of the meters.  The spacing of the meters may be varied depending on the usage in the area.  The angled parking on Washington poses an interesting challenge that may require the installation of sensors detecting occupancy being coordinated with traditional enforcement efforts, or the retention of more traditional meters. 

56. If the city doesn't have to maintain the meters or spots, does it need the ticket revenue? Isn't the intent is to punish the parking violators, not profit the city?

Although there is minimum maintenance involved with the propose MPS meters, they still require the routine emptying of coins, clearing coin jams, etc.  There are also maintenance costs associated with the traditional meters located in the periphery of the downtown area and with the maintenance of the parking garages. 

57. Are there any anticipated privacy / filming issues related to the cameras and filming the public with everything they do?

The city only plans to use the cameras associated with recording and enforcing parking sessions.  Cameras associated with monitoring pedestrian traffic are a costly option that is not being considered.

58. If I paid for 30 minutes with coin and leave after 18, will someone be able to use the 12 minutes or will that be disappeared?

The cameras/sensors detect when the space is no longer occupied and the parking session has ended.  Minutes are not applied to the next vehicle.  Any subsequent vehicle that enters that space would need to begin a new session.

59. Will this change mean surface lots will need to have turnstiles to exit?

The proposed solution for the surface lots would involve license plate readers at the entrances/exits and a number of meters/pay stations.  It does not involve gates or turnstiles. Payment would be made at the meters/pay stations in a somewhat similar fashion to the kiosks that are currently in use at some of the lots.

60. The automatic ticketing if you exceed your time removes the spirit of the parking game. Robotically administered tickets will be despised, much like red light cameras or speed cameras.

What is being proposed is an attempt to eliminate the gamesmanship you’ve described, and make parking fair for everybody.   

61. I have a question not found on this list. How can I ask it?

If you cannot find what you are looking for on this list, please use this form to submit your question.

Questions asked using the link provided will be added to the list found at romi.gov/parkingfaq in the future.

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Sewer Division

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1. Who should I initially call when my basement starts to flood, and my sewer will not drain?

Contact the Department of Public Service during regular working hours (Monday - Friday, 7:30 a.m. - 4 p.m.) at 248-246-3300, and the Police Department anytime thereafter at 248-246-3500. The Police Department will then contact a Sewer Department representative to respond to your emergency. If the problem exists in the main sewer line, a crew will be dispatched to clear the line. If the problem is determined to be in the property owner's sewer line, the owner will be advised by the sewer representative to contact either a plumber or a sewer cleaning company.

2. Whose responsibility is it if I have a problem with my sewer line?

The property owner is responsible for their sewer service lead all the way from the home or building to the main sewer, including the connection to the main sewer. The City is responsible for the maintenance of the main sewer line only.

3. What to do if you have basement water?

There are several reasons that you may experience basement water. For more information on basement flooding, visit our Flooding Page.

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Small Claims Court

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1. Is Royal Oak's 44th District Court the right Court to file my Small Claims action?

The answer is yes if any one of the following statements are true:
- The defendant is a business that has its principal place of business in the City of Royal Oak.
- A person was injured or personal property was damaged in the city of Royal Oak.
- A defendant signed or entered into a contract in the City of Royal Oak, a contract of obligation was to be performed in the City of Royal Oak, or the defendant was a corporation and the contract was breached in the City of Royal Oak.

2. What form should I fill out and where do I get it?

- You need an affidavit and Small Claims form # DC-84. Use this form to file a claim against the defendant.
- You can get them online at the Michigan Courts Website.

3. What fees will I have to pay?

- $30 - If the claim you are filing is for $600 or less. - $50 - If the claim is for between $600 and $1,750. - $70 - If the claim is for between $1,750 and $6,000. NOTE: The maximum will increase to $6,500 January 1, 2021 - $10 - If you want us to mail the papers by Certified Mail. - $20.00+ - If you want our Court Officer to personally serve the papers. This fee varies depending on where the defendant lives. Note: If the Judge/Magistrate rules in your favor, then costs (including those listed above) will be added to your claim at the time of the Judgment and the Defendant will be responsible for reimbursing you for those costs.

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Small Claims Court Collections

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1. How much money can I collect?

You many collect the amount stated in your Small Claims judgment plus any interest that accumulated during the time the other party pays off the debt.

2. How can I collect my money?

- If the defendant has the money and is present at the hearing, he/she can pay you at that time.
- If the defendant does not have the money at that time, and both parties agree, the Judge/Magistrate can set up a payment plan.
- If the defendant does not pay the judgement as ordered, there are two procedures available to you: execution against property and garnishment.

3. What is an execution?

An execution allows a court officer to seize property belonging to the defendant which can be sold to pay your judgment. To file an execution against property, you may pick up a copy of the form (MC 19) at the court clerk's window. Also available online. In order to do this however, you will have to wait 21 days after your small claims judgement was signed, pay a nominal fee, and need to know where the defendant lives and what assets he/she may have. For the online form please visit the Michigan Courts Website.

4. What is a garnishment?

A garnishment allows you to collect your judgment by garnishing the defendant's wages, bank accounts, or other sources such as income tax refunds. You first must wait 21 days after your small claims judgment was signed before you pick up the form at the court clerk's window. Before you may do this however, you will need to know where the defendant works, where his/her assets are located, what bank/credit union the defendant uses, etc.

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Stormwater Utility

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1. Who else has a stormwater utility?

More than 1,500 local governments across 40 states have enacted this type of utility, including the cities of Detroit, Ann Arbor and Birmingham.

2. Why is stormwater run-off a problem?

Stormwater begins as rain or snowmelt that flows over land rather than seeping into the ground. It flows over hard surfaces (impervious surfaces) such as roofs, driveways, and walkways, as well as pervious surfaces such as grass, gardens, and woodlands into the city’s combined sewer system. The more hard surface (impervious surface) on your property, the more stormwater runoff is contributed to the sewer system.

This drainage flows into the same underground pipes as sewage and must be treated at the Great Lakes Water Authority (GLWA) wastewater treatment plant before it can be released back into the environment.

The City of Royal Oak is billed by the Oakland County Water Resources Commissioner for the conveyance and treatment of combined sewage at GLWA.

Pervious Surface versus Hard Surface

3. What are some examples of pervious & impervious surface areas

Lawns and vegetation have a limited ability to absorb water based on site specific conditions. Once saturated or frozen, water can no longer be absorbed into landscaped areas. Often, only a limited amount of impervious surface areas can be directed to an impervious area before its ability to absorb the additional water is diminished.

Buildings, garages, sheds, houses, etc. are hard surfaces that directly shed stormwater off their roofs. These surfaces eliminate large impervious areas where water can infiltrate.

Pavements like concrete and asphalt are designed to drain stormwater to a low point to prevent ponding on the surface.  Water does not infiltrate standard pavements.

Standard brick pavers are typically installed over compacted base material, and the joints in between the pavers are also filled in with compacted material.  These act similar to pavements, and typically do not allow any stormwater to infiltrate.

Gravel materials used for parking, roads, driveways and walkways is tightly compacted, and does not allow for infiltration.  Water will always find the path of least resistance, and will tend to run downhill over compacted gravel rather than infiltrate into the underlying soils.

While stormwater may be contained within pools during a rain storm, the pool itself does not allow water from other parts of the property to soak into the soil.  When the pool is drained, the stormwater that was collected will be sent to the sewer system.  Considering pools as impervious surfaces is consistent with many other stormwater utilities throughout the country.

4. How is hard surface area calculated?

For billing purposes, stormwater charges will be based on the amount of hard surface on your property. Hard surfaces within the city’s right of way (roads, boulevards and sidewalks) are not included in your property’s hard surface area.

The hard surfaces of a property will be measured using high-resolution aerial photography. This will provide the basis for the quarterly bill. Due to the possibility of error using aerial photography, each property’s hard surface area was reduced by 100 square feet before calculating the stormwater utility charge.

Newly-developed properties will have their hard surface area determined using the approved site plan. Property owners will have the opportunity to appeal the measurement. In these cases, the property owner can provide their own measurement and submit it to the city for review.

The example above shows a parcel with a house, garage, deck (with pavement below) and areas of brick, gravel and concrete pavement.	The diagram above shows impervious areas of the property above in gray and pervious areas in blue.

The hard areas (shown in gray in the example above on the right) of a property will be calculated to the square foot and are billable.

The area in yellow (the sidewalk and street right-of way) are non-billable.

5. What are the benefits of a stormwater utility?

A stormwater utility covers the critical service of carrying stormwater runoff away from properties, conveying it within the city’s combined sewer system to treatment facilities and ultimately discharging it to the Detroit River. Properly operated stormwater infrastructure prevents flooding and backups, expensive repairs, and pollution of natural waterways. While the city currently operates a combined sewer system, the method of funding this operation and the associated costs for treatment has been determined to be outdated by current standards. The city’s proposed stormwater utility will proportionally bill users for their use of the system and will encourage activities that promote better stormwater management and lessen the burdens of the system, making the existing infrastructure more adaptable to severe rain events.

6. How did you measure the hard surface area on my property?

The city used low-altitude, high-resolution aerial photography to determine the hard surface area on each property. The city will perform aerial flyovers every three years to update the hard surface database.

Using aerial photography is the best possible way to measure each property’s individual hard surface area. However, mapping of aerial photographs does have a degree of inherent error. The hard surface area on each property was therefore reduced by 100 square feet to account for error in the measurements.

The image below is an example of aerial photography. The area outlined in blue represents the hard surface area. The pop-up block indicates the Billable Hard Surface Area of this property is 91,215 sq. ft. 

To view your property go to: https://royaloak.maps.arcgis.com/apps/webappviewer/index.html?id=88ea895ad7f34bdb885f3994d431f972

7. How does the sewer system work?

Royal Oak has a "combined" sewer system, which means that all the stormwater from rain and snow is mixed with all the sanitary sewage from private sewer leads into one pipe. Parts of the city do have separate stormwater pipes and sanitary sewer pipes, but these all ultimately drain to the same county drain and are combined. This means that the city has to pay to treat all the sewage AND stormwater that enters the system.

8. Are roads and public rights-of-way charged the stormwater utility fee?

Roads and public rights-of-way maintained by the city are exempt from the stormwater utility fee because they function as part of the stormwater collection and conveyance system. City-owned properties such as parks and parking lots are subject to the stormwater utility fee.

9. Why should I have to pay for rain falling on my property?

While stormwater is a result of rain and snowmelt, the stormwater fee is not related to how much rain falls on your property, but rather the facilities used to manage stormwater such as sewers, manholes, catch basins and wastewater treatment. The more hard surface a property has, the more it uses the stormwater system components.

10. As part of the settlement agreement in Schroeder vs. The City of Royal Oak, MUST the city implement a stormwater utility?

The settlement was based upon language in the Drain Code that requires the city to bill for its portion of the debt on the Kuhn RTF on an ad valorem basis. However, billing for stormwater costs based upon the amount of stormwater that a property contributes to the stormwater system is more rational and more equitable than billing for stormwater costs based upon the amount of water consumed at that property.  

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Sustainability

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1. If the city is only responsible for 1.4% of the GHG, how will you mandate residential and commercial property owners to meet the goal of zero by 2050?

This is a topic for the Energy & Buildings focus workgroup to tackle.  Some peer cities mandate and some incentivize energy waste reduction.  Also keep in mind that if the utility companies reach their net-zero goals, that makes our goal easier to attain.

2. Can the composting that is available for the municipal buildings be offered to Royal Oak businesses?

Absolutely.  The city uses Midtown Composting company which services municipal, business, and residential customers. Also, there are other companies that offer similar services.

3. I would want to make sure we consider the implications on housing affordability because many of the goals are noble but if we create perfect houses that 5% of the population can afford is that really

Great point. It's something to keep in mind going forward.  Although, there are many low-hanging fruit actions that building owners can take to reduce energy waste and save money. (including no-cost behavioral changes)  An energy efficiency education program for residential and commercial buildings seems like a great initiative to get us started!  

4. Considering how much commercials emissions contributed to the overall emissions inventory, how are businesses being involved in this planning?

We are engaging in one-on-one discussions and presenting to the Royal Oak Chamber of Commerce to ask the commercial sector to join the energy and buildings focus workgroup or offer feedback in a different format.

5. What exactly are the commitments for the focus groups?

The workgroups will meet 4-5 times over the late summer/early fall.  Each group will create its own meeting schedule and location. (in-person or online remote meeting) 

The main task for the workgroups is for them to vet specific ideas and bring forward the best actions/goals for their respective focus topic, as recommendations for inclusion in the sustainability plan.  Stay tuned for the workgroup kick-off information.

6. How do we plan to balance our goals with the economics (cost) to the city’s residents?

This is a substantial consideration within the goals/actions development process.  Each focus workgroup will be tasked with vetting their respective topic ideas against several criteria, including affordability.

7. Will you be contacting us with focus group assignments?

Yes!  Everyone who filled out the Interest Form (linked on www.romi.gov/sustainability) or responded to the focus topic question during the live presentation (and left contact info) will be contacted.  If neither of those apply and you would like to partici[pate in a workgroup, fill out the form at: www.romi.gov/sustainability

8. Where and how often will the focus workgroups meet?

The workgroups will meet 4-5 times over the late summer/early fall.  Each group will create its own meeting schedule and location. (in-person or online remote meeting)  Stay tuned for the workgroup kick-off information.

9. How do I get a bigger recycling toter for residential use?

The city only offers one size of recycling toters (large bin on wheels).  If you need more recycling capacity, you can also put out your old recycle bin (18 gal. green bin wi/yellow lid) or purchase an additional 65 gal. toter for $50.  To purchase an additional toter, call DPS at 248-246-3300 or email at dps@romi.gov

10. So will there be updated iterations of the sustainability plan as technologies change?

Yes.  We anticpiate revisting the plan every few years to make sure our goals and actions are still relevant.

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Treasurer

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1. When are my taxes due?

Summer property taxes are due to the City by July 31st.  Winter property taxes are due to the City by February 14th.  Please verify the due date on your current tax statement, as the City of Royal Oak does not accept postmarks as proof of payment date.

There is a 24-hour drop box located near the front entrance of Royal Oak City Hall, located at 203 S Troy Street and another drop box n front of the employee ramp next to the Farmers' Market.  Drop box payments received before 8 a.m. are processed with the previous days' work (example: payments pulled from the drop box on Monday morning are processed as received the prior Friday).  All unpaid taxes on March 1st are payable to Oakland County.

2. Can I access my tax account online?

Property tax information is now available online for free. First time users will need to register by choosing “Register” option from the drop down list under “Currently not signed in” tab in the upper right hand corner of the web page. You will be able to search tax, utility billing, special assessment, miscellaneous receivable and building permit information on this website.

Visit the bsaonline.com website.

3. I need a copy of a paid receipt. Where can I get one?

The Treasurer’s Office can provide you with a copy of your paid tax bill. There is a $1 fee per page. If you’d like to avoid this fee, simply visit the website, linked below. First time users will need to register by choosing “Register” option from the drop down list under “Currently not signed in” tab in the upper right hand corner of the web page. You will be able to search tax, utility billing, special assessment, miscellaneous receivable and building permit information on this website.

Visit the bsaonline.com website.

4. Who receives the funds from my summer and winter tax bills?

The summer tax bill is distributed to several entities: State of Michigan (education), Oakland Community College, Oakland Intermediate Schools (allocated and voted), local schools (allocated and voted), county operating, city operating, and all voted millages (currently refuse, fire, library and publicity).

The winter tax bill is distributed to Oakland County Parks and Recreation, Huron Clinton Metro Authority and the Oakland County Public Transit Authority.

For more information, view our printable Tax Chart (PDF).

5. How do I make an address change for the tax bill?

The Assessor’s Office handles all the address changes. You can reach the Assessor’s Office by dialing 248-246-3110.

6. What do the terms Assessed Value, State Equalized Value and Taxable Value mean on my Notice of Assessment?

A basic knowledge of these terms will help you better understand Michigan property tax law.

Assessed Value - The assessed value helps determine market value. Set by the assessor, the Assessed Value when multiplied by two will give an approximate market value of the property. The assessor is constitutionally required to set the assessed value at 50% of the usual selling price or True Cash Value of the property.

State Equalized Value (SEV) – SEV is the Assessed Value that has been adjusted following county and state equalization. The County Board of Commissioners and the Michigan State Tax Commission must review local assessments and adjust (equalize) them if they are above or below the constitutional 50% level of assessment.

Taxable Value – Taxable value divided by 1,000 times the local millage rate will determine your tax liability. Taxable value increases from year to year by the rate of inflation or 5%, whichever is lower. Transfers of ownership and improvements to the property will increase the Taxable Value more than the rate of inflation.

7. How does the Assessor determine my Assessed Value?

To insure properties are assessed uniformly and at 50% of market value, the assessor uses a two year sales study that is provided by the Oakland County Equalization Department. A sales study is an analysis of the sales price of the property compared to its SEV.

The sales are then organized by economic neighborhoods by the assessor. An economic neighborhood can be a single subdivision or a grouping of subdivisions with similar characteristics. If the sales in a certain economic neighborhood indicate an increase or decrease then all of the properties in that economic neighborhood will be changed by what the sales have indicated. This insures all properties are assessed at 50% of market value.

8. What determines the Taxable Value?

On March 15, 1994, Michigan voters approved the constitutional amendment known as Proposal A. The Taxable Value was created as a part of this legislation. Taxable Value, or the figure which millage would be multiplied against, can only increase each year by the rate of inflation or 5%, whichever is lower. The Taxable Value on the property is said to be "Capped" if the property owner has not had any additions or losses on the property or did not purchase it in the preceding year.

The legislators who wrote and put Proposal A on the ballot intended to put a cap on the value of the property so that taxpayers wouldn’t be as affected by a robust housing market and a significant increase in valuation. The intention was to tie the increase in valuation to the inflation rate so that it would be more affordable for and would benefit those residents who intended to remain at their properties for longer periods of time.

9. What other factors would cause an increase in my taxes?

The Taxable Value is required by the Michigan Constitution to increase each year by the rate of inflation or 5%, whichever is lower. However, taxes can increase above this amount if the citizens of Royal Oak have voted for any special revenues, such as a school improvement bond or the city library millage.

10. Property values in my neighborhood have been decreasing. Will my property valuation be decreasing as well?

Unfortunately, there isn’t a yes or no answer to that question. If you’ve owned your property for a significant amount of time, more than likely your State Equalized Value (SEV) far exceeds your Taxable Value. If this is the case, a decrease in valuation, caused by a cooling real estate market, will be reflected in the SEV. In the case of a longtime property owner, the SEV could decrease, while the Taxable Value will increase.

11. Does this mean I’ll have to pay more property taxes instead of less?

In the previous scenario, yes you would. The Taxable Value will change by the inflationary rate, - 0.03% for 2010. This figure multiplied by the local unit’s millage rate will determine your new property tax liability.

12. Why won’t my taxes always decrease if my property value is going down?

Proposal A allowed many residents to pay property taxes on less than half of their market value by "capping" the Taxable Value, while still allowing the assessor to determine the market value by adjusting the SEV. This has caused, for many property owners, a great disparity between the SEV figure and the Taxable Value figure. The assessor can reduce the SEV to reflect the change in property value, but if the Taxable Value is still well below the SEV, it will change by the inflation rate until the two figures meet. Taxes are based on Taxable Value; therefore, you may end up with a tax increase if there is a positive inflation rate.

13. Will my taxes ever go down?

If a property’s value decreases each year, the SEV will eventually meet the Taxable Value. The Taxable Value cannot exceed the SEV. When this happens, decreases in SEV will cause decreases in Taxable Value, which will then lower your property tax liability. Due to the gap between the SEV and Taxable Value figures, it would take several years of depressed market conditions to make the SEV and Taxable Value equal.

If you happen to be a property owner who purchased a property in the last few years and you have decreasing property value, the SEV and Taxable Value figures could meet sooner than someone who has owned the property for a long period of time.

14. What are some of the disadvantages about the Proposal A legislation?

Unfortunately, there have been a few downfalls. Two big downfalls that we hear regularly are:

1. Neighbors with like properties paying completely different tax amounts.

2. Uneasiness about moving to new properties because of the fear of a very high tax increase.

15. What is the Principal Residence Exemption?

If you own and occupy a home on your property before May 1 last year, you are entitled to a Principal Residence Exemption. This will result in a credit on your summer tax statement. On the Assessment Notice, the exemption will be illustrated by a 100.00% (homestead) if you are eligible or a 0.00% (non-homestead) if you are not. You are only entitled to one Principal Residence Exemption in or out of the State of Michigan. A property owner will pay a lower millage rate on their primary residence (approximately 15 mills less than a non-homestead property).

16. Can I contest my Assessed Value and Taxable?

Every property owner has the right to appeal their assessments. However, the opportunity only comes once a year and if the opportunity is missed, there isn’t another opportunity for that year. Your yearly Assessment Change Notice will provide you with the dates and times for the March Board of Review.

If you wish to contest your assessment, you must make an appointment to appeal to the March Board of Review. A nonresident may protest to the Board of Review by a letter that is accompanied by a completed Board of Review petition. Protest at the March Board of Review is necessary to protect your right to further appeals to the Michigan Tax Tribunal for valuation and exemption appeals. In other words, the Michigan Tax Tribunal will not hear cases that have not first been before the local March Board of Review.

17. What is a mill and, if I don’t have access to the internet, how can I determine my tax amount?

One mill is equal to $1 per each $1,000 in Taxable Value. If you recently purchased a home use one half of the purchase price as your Taxable Value. For example, if your Taxable Value is 90,440 and the millage rate it 35.5836, your tax would be approximately $3,218.18 (90,440 x 35.5836 / 1000).

18. What are my payment options? Can I pay online or by phone? Can I pay with credit card, or debit card or e-check?

The City of Royal Oak offers a variety of ways to pay your bill online, in person, or by mail. For more information, visit our Tax Payments Page.

19. Is there assistance for my water bill?

The United Way for Southeastern Michigan is the program administrator for Water Residential Assistance Program (WRAP) in Oakland County.  All residents seeking WRAP services in an Oakland County community should apply through United Way. 

 

Below is a quick snapshot of WRAP:

 

• Bill Credits - The recently launched WRAP Income Based Plan (IBP) provides bill credits that are unique to each household and are based on annual household income and annual water and sewer bill amount. Households are expected to pay the remaining portion of their bill.
• Arrearage Assistance - Eligible households that have a past due balance are eligible to receive up to $1,200 in arrearage assistance upon enrollment. Additionally, households may be eligible to receive an additional amount up to $1,200 in year two of WRAP.
• Conservation Measures - Enrolled households are eligible to receive up to $2,000 in conservations measures, such as a home water audit, minor plumbing repairs, and educational information regarding water usage. With an emphasis on creating a healthy home, households can receive repairs on leaking or nonfunctioning plumbing and other water fixtures to create a safe and livable home. 
• Other Benefits - Case management empowers WRAP service delivery partners (United Way) to work directly with households in reviewing their progress in making payments. Service delivery partners can also provide the household with access to additional wraparound services.

 

United Way for Southeastern Michigan – WRAP Services in Oakland County:

Online Application: https://uwsem.smapply.org/prog/utilities/

Phone: 248-983-5656

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Water Billing Department

Show All Answers

1. I just moved in, what do I need to do?

Check with the Water Billing Department to verify that the previous owner has requested a final water bill. We can tell you the amount billed to the prior owner for water use, as well as whether this amount has been paid. If a final bill has not been requested, we can assist you with what is required in order for a final bill to be generated.

The regular water bills are prepared quarterly. The exact billing period will depend upon the area where the property is located. Each quarterly bill is mailed approximately three weeks after the meter is read and is due 24 days later.

2. How can I change the billing address for a water bill?

Requests to update or change a billing address can be emailed to Water Billing. Or, fill out Address Change Request Form and mail it to: City of Royal Oak Water Billing Department, P.O. Box 64, Royal Oak, MI 48068-0064. 

3. My bill is higher than it usually is – what are my first steps?

The first step is to make sure that it was read properly. Compare the current read on your bill to the first four numbers on your meter. If the read on the meter is higher than the read on the bill – your meter was read correctly.

Your next step is to check for leaks. First, rule out any obvious suspects. Do you have a faucet that has been dripping continuously for months, or did you fix a running toilet a couple weeks ago? Any kind of water leak will increase your water usage (and therefore your bill). Your meter can help you identify if you have a leak. Some of the newer meters have a leak detector that will clearly indicate if you have a leak.

With any type of meter you can do a three hour water test. At the beginning of a 3 - 4 hour stretch, write down all of the numbers on your meter even the ones after the decimal point. For the next 3 - 4 hours, refrain from using any water at the property, then look at your meter again and compare the numbers. If any of the numbers have changed, there is a leak somewhere on the property.

Water is a closed system. If everything is off the way it should be, nothing can move in the pipes. The meter can only register usage when water passes through it. If water is passing through the meter, it has to be going somewhere. Toilets are our biggest suspects.

If you’ve heard anything suspicious from a toilet – even if you think it’s nothing, there is a good chance that toilet is leaking. You can test your toilets by coloring the water in the tank (back) of the toilet. To color the water, use dye tabs (available from the Treasurer's Office at City Hall) or food coloring. After adding the color, leave that toilet alone for at least three hours. If after that time any of the color from the tank has leached into the bowl – that toilet is leaking.

If you have performed these tests and still can’t identify the problem, give us a call at 248-246-3160.

4. How can I sign my water account up for automatic payments?

Please visit Invoice Cloud to set up AutoPay. If you need help, you can follow these instructions.

5. Do I need to have my water service turned on or transferred into my name?

Generally the answer is no. Bills are sent to "Water Customer" not to a specifically named person, and water service is not turned off unless specifically requested. However, if you find that you do not have water service after occupying the home, please contact the Water Billing Department to schedule an appointment to have the water service turned on.

6. What is a unit of water?

Water is billed by the unit. Each unit is 100 cubic feet. 100 cubic feet is approximately 750 gallons. 

One unit is indicated by the 4th digit on your water meter.

7. What should I do if I have a question about the amount I was billed?

You may email the Water Billing Department or call us at 248-246-3160 with any questions. Please have your current meter reading when calling.

8. What is this letter I received from the city about a sewer line warranty?

Homeowners are responsible for any issues related to the sewer up to the connection to the city main line and water line running from their house to the curb stop (typically located between the sidewalk and street). Repairs on these lines can be costly.

The city recognizes Service Line Warranties of America as a preferred company for water and sewer line insurance. Insurance for the water line and the sewer line can be purchased through them. For any questions related to this insurance, please contact Service Line Warranties of America directly at 1-866-425-6223. 

You may be able to purchase service line insurance coverage through your existing homeowner's insurance policy. Contact your insurance provider for more information.

their website.

9. Why does my water look cloudy or discolored?

If you experience discolored water, it is usually due to sediment being stirred up when there is a large draw of water, either from a water main break or a fire hydrant being used. After work is completed, the sediment will settle down.  To speed the process, we ask that you DO NOT use the water (this keeps the sediment stirred up).  To check the condition of your water, use the cold water faucet closest to the water meter (usually in the basement) and let it run for 15-20 seconds. If the water is still discolored, wait 30 - 45 minutes and try again.  Do not use hot water, although there is no harm to the hot water tank it does take longer to empty out. Once the cold water is clear, you may return to normal use.

10. What if I need assistance paying my water bill?

The Water Residential Assistance Program provides funding to eligible, low income households. Funding is provided by the Great Lakes Water Authority and is administered in partnership with local community action agencies.

The United Way for Southeastern Michigan is the program administrator for Water Residential Assistance Program (WRAP) in Oakland County.  All residents seeking WRAP services in an Oakland County community should apply through United Way.  For more information, call WRAP 248-983-5656 or apply online.

11. Who do I call if I have an after hours water issue?

If a resident should have a water problem after normal working hours (Monday - Friday, 8:00 a.m. - 4:30 p.m.) or on a weekend or holiday, they should call the Police Department's non-emergency line at 248-246-3500.

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Water Maintenance & Service

Show All Answers

1. Why does my water look cloudy and/or rusty?

There are a couple of conditions that could cause the water to appear cloudy and/or rusty. Whenever there is a large draw of water from the water main, such as broken water mains, hydrant flushing or Fire Department use, the mineral deposits that have accumulated within the interior of the water main get stirred up and become suspended particles, thus producing the discoloration in the water. This condition will not last.

Residents should run the cold water faucet closest to the meter (usually located in the basement) for 10 - 15 seconds. If the water is not clear, please wait 30 - 45 minutes and try again. Repeat this process until clear. Please do not run hot water or do any wash while water is discolored. If the water does not clear in a reasonable amount of time, contact the Department of Public Service at 248-246-3300.

2. Why do we occasionally have water rationing in the summer?

It is important that a minimum of 20 Pounds per Square Inch (PSI) is provided throughout our water distribution system in the occasion for the necessity to fight fires. In the summer months, especially during hot spells, water usage is extremely high. Occasionally, the demand exceeds the supply, thus dropping the water pressure substantially. When this becomes a possibility, the water-rationing ordinance is put into effect, ensuring appropriate water pressure for firefighting and public health.

3. What causes low water pressure?

High demand is the principal cause of low water pressure and usually occurs during the summer months. Additional causes that can contribute to low water pressure may be due to undetected broken water mains, broken water services, poor internal piping, particles in the screen of faucets, etc.

4. Is the water safe to drink when it is cloudy and/or rusty?

If the reason for the cloudy and/or rusty appearance in the water is caused from the reasons stated in the previous answer, then yes, the water is safe to drink. However, if you have concerns, you may boil the water prior to use.

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Water Service Cross Connection

Show All Answers

1. What is a cross-connection?

A cross-connection is a connection of a potable water system to a non-potable system or a system of questionable water quality.

2. What is backflow?

Backflow, within the context of the drinking water industry, means the reversal of water flow from its normal or intended direction of flow. Whenever a water utility connects a customer to its water distribution system, the intention is for the water to flow from the distribution system to the customer. However, it is possible, and quite common, for the flow to be reversed and the flow from the customer’s plumbing system can back up into the public water distribution system. If cross-connections exist within the user’s plumbing system when backflow occurs, then it is possible to contaminate the public water system.

3. What causes backflow?

Backflow may occur simply because the public water system lost pressure. Backflow, reversal of flow from its normal direction, is usually caused by a back pressure or backsiphonage. It is a condition that manifests itself when the water pressure within an establishment’s plumbing system exceeds that of the water distribution system supplying it. This back pressure might be caused by a difference in elevation, a pump, a steam boiler or other means.

Back pressure or Backsiphonage may occur when the water pressure within the distribution system falls below that of the plumbing system it is supplying. This may happen due to a fire department pumper truck as it needs to pump water out of the distribution system faster than the water treatment plant equipment can replace it. Also, the water rushing downhill due to a broken water main might create a partial vacuum on some plumbing systems connected in the vicinity of the break and cause a backsiphonage or, perhaps, simply flushing the water pipes to clean them may cause this phenomenon.

4. Can cross-connections be hazardous?

Yes, in the old days many disease epidemics were caused by cross-connections between potable water systems and raw river water or lake water piping systems. Epidemics of typhoid and cholera were often caused by backflow occurrences from these sources. People died or became very ill as a result of these outbreaks. A few of the contaminants caused by cross-connections are:

Untreated river, sea or lake water, pesticides, herbicides, fungicides, propane gas, worm treatment for poultry, boiler water with chemicals, anti-freeze, blood and body fluids from funeral homes, chemicals, water from car washes, dyes, sewage, Freon, worms, heavy metals such as arsenic, petrochemicals, water from flush toilets, bacteria cultures from laboratories and others.

This is only a partial list of documented cases of potable water contamination by virtue of cross-connections and backflow occurrences. They still happen, somewhere, every day.

5. What can be done to prevent contamination of our public water systems due to cross-connections?

Modern technology has provided us with new tools to prevent backflow from non-potable sources into our public water systems. They are called backflow prevention assemblies; reduced pressure (RP) or double check valve (DC)-type. Unlike the older accepted, non-testable hardware for preventing backflow such as swing check valves, dual check valves and atmospheric vacuum breakers (which still have their applications), the RP and DC-type backflow prevention assemblies are testable to assure they are in proper working order. Placed at the site of the cross-connection they can protect the plumbing system from contamination. Placed just downstream of a water meter to an establishment, they can protect the public water system from any contamination that may occur within the entire establishment’s plumbing system.

6. How does the water distribution system become contaminated?

Where backflow occurs and cross-connections are present you have all of the necessary elements for contamination of the plumbing system and subsequently contamination of the public water system:

Backflow Occurrence = Link + Force

7. Where can I find information on the Cross Connection Control Program?

The City of Royal Oak is required under Public Act 399, Part 14, to maintain a cross connection control program to identify and eliminate any possible connections that could contaminate the public water system.

To fully comply with this state mandate, the city has contracted with HydroCorp of Troy, MI to assist with facilitating a Cross Connection Control Program.

Information on this program can be found at www.romi.gov/cccp.

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Yard Waste

Show All Answers

1. What is yard waste?

Yard Waste includes:

- Grass clippings
- Leaves
- Spent flowers and garden plants
- Weeds
- Pine needles
- Pine cones
- Acorns
- Chestnuts
- Walnuts
- Apples
- Halloween pumpkins
- Vines
- Twigs
- Branches and other woody material up to 2 inches in diameter

2. How do I prepare yard waste for collection?

Yard waste may be placed in 32-gallon trash cans, clearly labeled with a “yard waste” decal facing the street, so it can be easily spotted for pickup. Free yard waste decals are available at the DPS office on Campbell Road and at City Hall. Yard waste may also be placed in a 30-gallon paper yard waste bag, available at most stores.

Containers and bags cannot weigh more than 50 pounds each. Plastic bags are not acceptable.

3. Why must I separate these items?

Yard waste is banned from disposal in Michigan landfills. SOCRRA converts yard waste into compost, a useful nutrient rich soil amendment.

4. Is yard waste collected year-round?

No, weekly curbside collection is provided from April through mid-December.

5. What if I have yard waste when collection isn’t provided?

Royal Oak residents can bring up to 10 yard waste bags per day to the SOCRRA Transfer Station at 995 Coolidge in Troy, at no charge, from mid-December through March. No plastic bags. Please call SOCRRA at 248-288-5150 for more information.

6. What is woody material? Why can't I dispose of it with regular yard waste?

Woody material includes tree branches, woody shrubs, bushes and hedges. Residents must keep woody materials larger than 2 inches in diameter out of their separated yard waste. Woody materials do not decompose as fast as grass, leaves and the other "soft" materials, and must be screened out of finished compost and taken to landfill, adding unnecessary costs to the program.

7. How do I dispose of woody materials?

Put woody material between 2 and 5 inches in diameter with the regular refuse, and set it at the curb by 7 a.m. on trash day. Tie brush securely into bundles up to 4 feet long and 15 inches in diameter, not weighing more than 40 pounds, and set it at the curb. Logs over 5 inches in diameter must be disposed of privately.

To have brush between 1 and 6 inches in diameter and between 4 and 12 feet in length chipped at the curb, call the City's recommended contractor for details and costs. The City's recommended contractor is JH Hart, who may be reached at 586-795-5581.